Future trends in leadership malaysia


Future trends in leadership

Soon to be obsolete leadership development strategies of the past, although effective, are no longer suitable in today’s management environment. There are new trends, challenges, behaviours, attitudes to deal with.

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 Crucial conversations training malaysia


Crucial Conversation Skills

Crucial Conversations training teaches individuals and teams how to effectively surface and discuss ideas in a way that leads to everyone buying into the decisions—creating broad alignment, maximizing synergy and ensuring commitment to the best ideas.

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 4 Disciplines of Execution training malaysia

4 Disciplines of Execution

How to Create an Execution Culture?.
Enhancing Execution to Drive Performance and Achieve Breakthrough Results!
Ensure focus and execution on the organization’s top priorities
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Top Management Training Malaysia


Top Management Training

Increase responsibilities and initiatives by applying the principles, values and habits at organizational level.
Stay on top of things
Collaborate and create a healthy and conducive work environment

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Top Management Training Malaysia


Business Continuity Planning

Risk evaluation and control, Business Impact Analysis, Developing Business Continuity Strategies, Emergency Response and Operations, Developing and Implementing Business Continuity Plans....

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Train the trainer Training Malaysia


Train the trainer

Articulate adult learning principles
Utilize effective presentation skills
Make the training fun

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 Building and managing virtual teams training Malaysia


Building and managing virtual teams

Know the keys to establishing a virtual team
Learn how to hold effective vitual meetings and group sessions
Learn effective ways to communicate with team members

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 High Performance Culture


Building a High Performance Culture

Create awareness to unlock human potential, boost productivity, motivate, inspire and make a significant and lasting difference in your organization.

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 High Performance Culture


Personal Branding, Appearance & Behaviour

Recognize the significance of your image as a component of corporate branding, how your ‘self-brand’ is in congruence with your ‘corporate brand’ and be outstanding to represent your company.

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 High Performance Culture


Creative Thinking Skills

In this session, you will discover your personal creative thinking style, learn how to put together a dynamic and peak performing creative team, generate creative ideas using a tool-kit of practical creative thinking techniques.....

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 High Performance Culture


Negotiation using NLP

Develop an understanding of a practical meaning of reframe & Powerful Communications in negotiations. Explore the inner factor that influence the negotiations & Understand how others process information.

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 High Performance Culture


Project Management Skills

- Project Management Professional (PMP®)
- Certified Associate in Project Management (CAPM®)
- PRojects IN Controlled Environments (PRINCE2®)
- MS Project.

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 Interviewing skills training malaysia


Interviewing Skills

Have a good understanding of the whole recruitment process
Manage the interview process
Learn how to effectively hire the right person
Be conversant in managing the psychological process
Overview of various tests and techniques

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 Interviewing skills training malaysia


Business Process Redesigning or Reengineering

Acquire a comprehensive understanding of what BPR is about
Know the step by step methodology to implement BPR


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 Total Quality Management Skills


Total Quality Management Skills

Understand what TQM is, and how it can be developed in an organization
Understand how to achieve TQM and why quality is everyone’s business.


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 Delegation Skills


Delegation Skills

Understand the results of poor delegation. Identify the barriers to effective delegation. Recognize the advantages of delegation. Explain the various levels of delegation. Demonstrate the steps to successful delegation.

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 Delegation Skills


Management Skills

Be able to generate a number of effective options to assure that the solutions found are sound, practical and creative. Develop pro-active thinking to find ways to be Effective.

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 Mind Mapping Skills


Mind Mapping Skills

Created by Tony Buzan, Mind Mapping is one of the world’s best thinking tools. This course is designed to teach the mind mapping technique and show you how to use mind maps within the work environment.

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 Change Management Skills


Change Management Skills

Understand change. Describe how to implement a change program. Identify and overcome obstacles to change.

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 Change Management Skills


Process Management Skills

To transfer and reinforce the knowledge necessary for achieving breakthrough results in key designs, processes, services, and transactions.

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 Creative Problem Solving Skills


Creative Problem Solving Skills

Understand and apply an effective problem-solving process. Recognise and resolve business problems. Collaborate with others to solve problems.

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 Critical Analytical Thinking Skills


Critical Analytical Thinking Skills

Understand fundamental of critical and analytical thinking skills and process. Frame out the differences thinking process between critical circle thinking ....

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 Critical Analytical Thinking Skills


Performance Appraisal & Management Skills

Develop, improve, implement and evaluate performance management. Prepare the organization to hold effective appraisals.

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 Crisis Management Skills programs malaysia


Crisis Management Skills

Acquire an eye for the symptoms & causes of crises, and the knowledge on how to handle them. Critically examine effective vs. ineffective ways of handling a crisis situations. Anticipate problems and enhance strategic roles in assisting the organization.

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 KPI and KRA Implementation Skills program malaysia


KPI and KRA Implementation Skills

Define KPI and its relevance to the participants’ areas of responsibility Set expectations and work together to improve performance

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 Value stream mapping Skills program malaysia


KPI and KRA Implementation Skills

“See the flow” of your value stream and wastes in the flow. Reduce cost and streamline management of efficiency. Draw a blueprint for Lean transformation—the Future State Map. See how lean tools link together.

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 Emerging Women Leaders Skills


Emerging Women Leaders Skills

Getting a better view of yourself as a woman. Women Strength Vs. Women Weakness. 12 Things Successful Women Do Differently. Your Money Blueprint: Never go broke again.

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 Conflict Management or Resolution Skills training malaysia


Conflict Management / Resolution Skills

Understand conflict management styles and how each style could either help or hinder - conflict resolution process. Learn key skills in mediating, facilitation and structured conflict resolution.

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 Six Sigma Made Simple


Six Sigma Made Simple

Have a good understanding of 6 Sigma awareness. Have a working knowledge of 6 Sigma methodologies and processes (DMAIC). Differentiate the 3 dimensions in the meaning of 6 Sigma. Link 6 Sigma to Lean Concepts and Lean Tools.

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 Work Measurement Techniques


Work Measurement Techniques

To acquire a comprehensive understanding of the principles and techniques of various work measurement. To focus and differentiate on the micro and macro measurements...

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 Strategic Planning Skills


Strategic Planning Skills

Understand and Develop the strategic direction; Formulate a strategic plan for your organisation or department. Draw up and implement an action plan. Achieve objectives by linking KPIs, business goals and vision.

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 Waste Management Skills


Waste Management Skills

Frame out the legality aspect for waste management. Understand the provision, requirement, and compliance with Waste Management Regulation. Create an effective system of control in safety and health aspect for waste management industry.

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Motivation for Managers & Executives


Motivation for Managers & Executives

COMPANY’S ENRICHMENT - Improved performance of individuals and teams. Alignment of individuals' goals with organizational objectives. Increased productivity across functions, divisions, regions, cultures.

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Handling Toxic & Hazardous Material


Handling Toxic & Hazardous Material

Learn to manage business risk involving toxic and hazardous material in their organization Understand compliance under the law. Create an effective system of control managing toxic and hazardous material for organization.

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Coaching Skills Training


Coaching Skills Training

Understand and exhibit the competencies required of a good coach Evaluate employee capabilities and create employee development plans Coach staff to deliver timely feedback Coach staff to undertake job enrichment to develop capabilities.

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Supervisory Skills Development Training


Supervisory Skills Development

Describe the many roles that a supervisor plays in the organization. Identify their own leadership style and motivational drives while understanding other styles and drives in others. Demonstrate key supervisory skills to get the best out of their people.

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Six Thinking Hats training malaysia


Six Thinking Hats Training

Explain the meaning, the best choice of hat and uses of the six thinking hats. Apply the six thinking hats in different situations, problem solving, process improvement and solution finding.

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Stress management skills Training malaysia


Stress management skills Training malaysia

Discover their sources of stress. Understanding the Power of Solution Focused Mindset. Understand how does ‘Growth Mindset’ minimize self-imposed stress.

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iso-2015 training malaysia


ISO 2015 Upgrade Consultation and Training

ISO 9001:2015 Awareness For Competent Application. Review & finalise the current documentation. Off-site Consultancy support. Briefing on Top Management Commitment. ISO 9001:2015 Internal Auditor Training

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IT Training malaysia


IT Training malaysia

BASIC, INTERMEDIARY & ADVANCED TRAINING FOR:

MS WORD
MS POWERPOINT
MS EXCEL


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 knowledge management training malaysia


Knowledge management training

Understand the importance of KM. Play a major role in shaping the requirements for your departments. Differentiate the various types of knowledge.

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 Seven Habits of Highly Effective People training malaysia


Seven Habits of Highly Effective People

Seven Habits of Highly Effective People by Stephen R. Covey is an excellent book that probably almost everyone has heard of. It's a "can't miss" success formula...

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 Time Management Skills


Time Management Skills

Analyze how they are currently allocating their most precious resources: energy and time. Assemble a collection of time-management strategies that they can use to take control of their time. create an action plan for their time-management.

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 Creating an Innovative Culture


Creating an Innovative Culture

The importance of innovation. Business model to create and sustain innovation at workplace. Identifying and overcoming barriers to creating an innovative workplace culture...

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 Leadership through NLP


Leadership through NLP

Option 1 - Dynamic Leadership through subliminal persuasion.
Option 2 - The Colored Brain Leader
Option 3 - Breakthrough Leadership: VUCA!

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 ISO 13485:2016 Upgrade Training malaysia


ISO 13485:2016 Upgrade Training malaysia

13485:2016 Standard: Medical Devices – Quality Management System – Requirements for Regulatory Purposes
Organizations have until March 1, 2019 to upgrade from ISO 13485:2003 to ISO 13485:2016.

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 EQ - Emotional Intelligence Training malaysia


EQ - Emotional Intelligence

Self-Awareness - Exercise 1 - Name that feeling exercise
Self-Regulation - Exercise 2 – What are you telling yourself
Self-Motivation - Exercise 3 – Eye on the goal
Empathy - Exercise 4 – Communicating at all level
Effective Relationship.

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Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.

OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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