ONLINE CLASSROOM TRAINING

Program synopsis

The downtime due to covid-19 provides Strategic Planning opportunities for management personnel. The program will allow the participants to interpret data, to appraised evidence and evaluate arguments through recognizing the existence (or non- existence) of logical relationships between propositions. The program will involves problem solving, decision making, and metacognition with rational thinking.

The online training option

We have successfully conducted on-line courses in the past weeks albeit the movement restrictions order. Participants thoroughly enjoyed the new experience and learned all the same compared to the normal physical sessions. They can interact with the training consultants as well as with other participants in engaging sessions designed and adapted for on-line sessions. Group discussions and presentations can also be done with ease on the platform. As such we look forward to working with your organization in implementing on-line programs for your human resource.

Who should attend

Supervisors, leaders, managers

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

REQUEST FOR PROPOSAL

Program objectives

Upon actively participating in this course, you will be able to:

Understand and Develop the strategic direction;
Handle the nature of strategy formulation and implementation
Identify the Company strengths and weaknesses;
Identify markets and competitions
Formulate possible strategies
Formulate a strategic plan for your organisation or department
Draw up and implement an action plan
Achieve objectives by linking KPIs, business goals and vision

Program deliverables

Set KPIs which have linkages to vision
Inculcate a performance work culture
Use management tools to achieve results by design
Conduct both external (environmental, industry and competitors) and internal assessments and carry out SWOT analysis
Choose appropriate strategies to achieve organisation objectives
Implement the strategic plan and measure its performance against the plan

Methodology

Combination of lecture, with practical/hands on approach such as role plays, case studies, presentation, commentary on other companies/industries, and/or video.

REQUEST FOR PROPOSAL


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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