Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.

Participant feedback on:
Virtual presentation skills

Telesales & Service Training
Google & alibaba.com

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.

Customer Care Training
Touch n Go

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.

Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.

Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.

Jabatab Kerja Raya Sarawak
Public Works Department, Sarawak
Government of Malaysia

Working with Shahrukh was an absolute pleasure. His exceptional facilitation skills and ability to connect with our team surpassed our expectations. Throughout the training session, Shahrukh demonstrated a profound understanding of our objectives and effortlessly guided us towards achieving them. His in-depth knowledge of the subject matter was truly impressive and greatly enriched our learning experience. He possesses a lively and friendly personality that instantly resonated with everyone in the room, creating an engaging and collaborative atmosphere.

The training delivered tangible results, empowering us with newfound creativity in survey question development, data analysis, and presentation. Shahrukh's guidance equipped us with practical tools and techniques to effectively analyze data and transform it into visually compelling infographic dashboards. Moreover, he excelled in tackling tough problems, enhancing our processes, and devising implementable action plans. His insights and expertise were invaluable in overcoming challenges and driving positive change within our organization. Thanks to his dedication and expertise, we emerged from the training with enhanced capabilities and a renewed sense of confidence in our ability to innovate and improve. We wholeheartedly recommend Shahrukh Moghal to anyone seeking transformative training experiences.

Pauline Anak Bret
Sarawak Administrative Officer
Public Works Department, Sarawak
15 April 2024

Mitsubishi Motors

I was trained by Mr. Shahrukh in 2007 as a call centre customer service agent for Honda Malaysia. His training modules stayed with me. I invited Shahrukh to train my contact centre team in Mitsubishi also and definitely am glad that I did.

Puan Sa'ada - Customer Service Manager at Mitsubishi Motors Malaysia

Honda Malaysia

Honda's training relationship with Mr. Shahrukh began almost 8 years ago and is still on going. He has trained our call centre, our Dealership owners and managers on Customer Service Mindset. We will not hesitate to invite him again when the need arises for his expertise in the coming months.

Training Department - Honda Malaysia

OCBC Bank

This is just what my team needed. These are corporate sales pros and getting them to stay in one room for 2 days is a feat. Shahrukh’s has a certain dynamism about him that keeps us interested through out the training. I enjoyed the pipeline module the most. It helps prioritize my client list. February 2005.

Mr. Jeffrey Teoh Nee Tiek Vice President, Enterprise Banking

Yellow Pages

I am very impressed with this young man’s training. He makes sure my people grasp what he teaches. Loaded with activities and simulations. No time to get bored. Very good trainer.

En. Mahat – Head of Advertising Lead Generation

Maxis

As Head of Customer Service Training, I have seen many call centre training programs. However, Shahrukh offers a unique and dynamic experience in his 2 days. The participants stayed interested in each of his modules and I am confident that they will take back a whole lot of techniques that will help increase our call centre productivity and revenue. November 2014.

Daniel – Head of Customer Service Training - Maxis Academy

Maybank Berhad

Shahrukh has trained over 200 of our outbound telesales executives. He taught various teams consisiting of Maybank’s Insurance products telesales and Maybank Petronas American Express Card telesales. After his training, my team demonstrated positivity, motivation, higher level of skills, fearless objection handling and closing skills. Our sales showed a marked increase in subsequent monthly sales reports. November 2010.

Fidya Saleh – Head of Telesales

HSBC Bank Malaysia Berhad

My team were new Telesales. Mr. Shahrukh taught us the fundamentals of sales pitch, objection handling skills via Telesales. His practical exercises were engaging and easy to grasp. There was also a worksheet for supervisors to evaluate the Telesales Staff performance after the training. Overall it was a beneficial course which would be recommended to others. He delivered customized content inline with what was expected.

B Gunasekaran Baskaran
Manager
Direct Relationship Management
Under Mr Charles Ng

Sunlife Insurance Berhad

Shahrukh trained my Telemarketing team in Maybank a few years ago. I was impressed with the results (increased sales of credit cards and insurance policies). I moved to Sunlife Insurance as Head of Customer Service Call Centre. Naturally I invited him to train my insurance call centre. Service has improved and staff feels motivated. March 2015.

Fidya Salleh – Head of Customer Service Call Centre

Gibralter BSN Insurance

Meaningful and lively. My pleasure to observe and glad my team attended. Our Life Insurance sales increased according to statistics after one month of training. I will contact you again for our new intake. January 2015.

Ai Xien – Head of Telemarketing

City Link Express

Shahrukh is a down-to-earth and very lively trainer who has a natural ability to connect with the participants – he makes learning fun! For the 4 programs he conducted for us, he received an overall rating of 4.76 (out of 5) which is a City-Link record for any trainer before Shahrukh. Shahrukh’s passion for the subject matter is a plus, because he constantly refined his program to improve participants’ learning experiences. We appreciate Shahrukh’s commitment in tailoring his program to meet our organisational needs and environment. Serious improvement is our overall call centre performance index. THANKS SHAHRUKH MOGHAL!! June 2014.

Elaine Lim Yi Foong – Manager – Training & Development