corporate training in malaysia
M: +60123278240 Email:

Clients in banks and insurance companies

Mr. Shahrukh is simply an amazing trainer. Dynamic, Energetic, Fun filled and knowledgable of his subject matter in Customer Service training. I won't forget this training!! January 2016.

Vin Kaur - Senior Customer Service Advisor

Clients in banks and insurance companies

I am amazed at how Mr. Shahrukh uses his presentation to lure participants’ attention. Thus we feel more interested in learning and improving both current and new knowledge in dealing with public. July 2016.

Nurul Rasdin bin Mohamad Zahari – Air Asia Ground Services

Clients in banks and insurance companies

Meaningful and lively. My pleasure to observe and glad my team attended. Our Life Insurance sales increased according to statistics after one month of training. I will contact you again for our new intake. January 2015.

Adam Chow – Head of Telemarketing

Clients in banks and insurance companies

Good instructor. Understood what he delivered and good communication skills.

Mohd Rozlan Aziz – Harvey Norman

Clients in banks and insurance companies

The way he gave talk is so interesting. It makes me feel excited to know more about it. Everything that he said and gave an example of was relevant to my objective. His overall comedic style of training delivery is interesting and unique. I definitely want to learn more from him. July 2016.

Nadia Syuhada – Deliver Travel

Mr. Shahrukh is an experienced instructor due to his past career. Hence, making him the most suitable person to present this subject matter. July 2016.

Mohd Dzulhilmi Hamzah – Deliver Travel

Clients in banks and insurance companies

As a training provider, I look no further than Shahrukh to conduct Telesales training for my clients. I recommend him with confidence and my clients’ positive feedback for his training is no surprise. We have confirmed Shahrukh for upcoming sessions in July and August 2016 for 2 separate clients. One of them is a repeat client with a new team for Shahrukh to train. June 2016

Sue Boey - Director

Clients in banks and insurance companies

Honda's training relationship with Mr. Shahrukh began almost 8 years ago and is still on going. He has trained our call centre, our Dealership owners and managers on Customer Service Mindset. We will not hesitate to invite him again when the need arises for his expertise in the coming months.

Training Department - Honda Malaysia

Clients in banks and insurance companies

This is just what my team needed. These are corporate sales pros and getting them to stay in one room for 2 days is a feat. Shahrukh’s has a certain dynamism about him that keeps us interested through out the training. I enjoyed the pipeline module the most. It helps prioritize my client list. February 2005.

Mr. Jeffrey Teoh Nee Tiek Vice President, Enterprise Banking

Clients in banks and insurance companies

Shahrukh trained my Telemarketing team in Maybank a few years ago. I was impressed with the results (increased sales of credit cards and insurance policies). I moved to Sunlife Insurance as Head of Customer Service Call Centre. Naturally I invited him to train my insurance call centre. Service has improved and staff feels motivated. March 2015.

Fidya Salleh – Head of Customer Service Call Centre

Clients in banks and insurance companies

Shahrukh is a down-to-earth and very lively trainer who has a natural ability to connect with the participants – he makes learning fun! For the 4 programs he conducted for us, he received an overall rating of 4.76 (out of 5) which is a City-Link record for any trainer before Shahrukh. Shahrukh’s passion for the subject matter is a plus, because he constantly refined his program to improve participants’ learning experiences. We appreciate Shahrukh’s commitment in tailoring his program to meet our organisational needs and environment. Serious improvement is our overall call centre performance index. THANKS SHAHRUKH MOGHAL!! June 2014.

Elaine Lim Yi Foong – Manager – Training & Development

Clients in banks and insurance companies

Lively, interesting and professional. Got full attention of the participants throughout the 2 days of training. Smooth flow of the training and relevant to my job and also can apply to my personal life. July 2016.

Peggy Wong - Porex Customer Service

Important note

The individuals who provided the following testimonials were employed in their respective organisation at the time of Shahrukh Moghal's training. There is no guarantee that they will all be still working in the same organisations.

Shahrukh comments on his training strategy

Clients in banks and insurance companies

I was trained by Mr. Shahrukh in 2007 as a call centre customer service agent for Honda Malaysia. His training modules stayed with me. I invited Shahrukh to train my contact centre team in Mitsubishi also and definitely am glad that I did.

Puan Sa'ada - Customer Service Manager at Mitsubishi Motors Malaysia

Clients in banks and insurance companies

I am very impressed with this young man’s training. He makes sure my people grasp what he teaches. Loaded with activities and simulations. No time to get bored. Very good trainer.

En. Mahat – Head of Advertising Lead Generation

Clients in banks and insurance companies

Shahrukh has trained over 200 of our outbound telesales executives. He taught various teams consisiting of Maybank’s Insurance products telesales and Maybank Petronas American Express Card telesales. After his training, my team demonstrated positivity, motivation, higher level of skills, fearless objection handling and closing skills. Our sales showed a marked increase in subsequent monthly sales reports. November 2010.

Fidya Saleh – Head of Telesales

Clients in banks and insurance companies

As Head of Customer Service Training, I have seen many call centre training programs. However, Shahrukh offers a unique and dynamic experience in his 2 days. The participants stayed interested in each of his modules and I am confident that they will take back a whole lot of techniques that will help increase our call centre productivity and revenue. November 2014.

Daniel – Head of Customer Service Training - Maxis Academy

Clients in banks and insurance companies

Mutiara Smart Computing Sdn. Bhd. (Subsidiary of Mimos Berhad)

Shahrukh has demonstrated his experience in the subject matter during the training for our staff. He ensures that the participants understand and are able to apply the new learning. Our staff has improved on their communication skills, telephone etiquette, understanding customer behaviours, identifying real customer needs to recommend suitable products and services. Very good program and great trainer personality. June 2014.

Nurzi Hanum Binti Mohd Zaizi – Human Resource Department


corporate training in malaysia




corporate training in malaysia




corporate training in malaysia




corporate training in malaysia




Facilitating Customer Delight through Professionalism in Human Capital Development


To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise


Honesty, Integrity, Sincerity


Company profile
Profile of Managing Consultant - SHAHRUKH MOGHAL
PROPOSAL: ISO9001:2008 UPGRADE TO ISO9001:2015 Consultancy
PROPOSAL: INTEGRATED QMS UPGRADE-9001-14001-45001-Consultancy
PROPOSAL: Call Centre Service training and consultancy
PROPOSAL: Telesales training and consultancy
PROPOSAL: Debt Collection by phone training
PRESENTATION: Call-Centre-Customer-Service-Helpdesk training
PRESENTATION: Call-Centre-Telesales-training
PRESENATION: Call-Centre-Debt collection through phone training
corporate training in malaysia

Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
No. 717, Block A3, Leisure Commerce Square, Jalan PJS 8/9,
Bandar Sunway, 46150, Petaling Jaya, Selangor, Malaysia.
M: 0123278240 Email:
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