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TRAINING DETAILS

Introduction

Industry 4.0 training course and implementation consultancy covers key concepts of future “smart factories”, the cyber-physical systems and physical processes within these factories, and the virtualization techniques and intelligent decision making capabilities which would support managers and in leading these initiatives.

INDUSTRY 4.0 Industry 4.0 is part of “Future Projects” identified by many governments today as part of their High-Tech Strategy Action Plans representing a major opportunity to establish integrated industry lead markets. Learn how Industry 4.0 and manufacturing ecosystems will impact world of connected enterprises..

Who should attend

C-suite management, Factory Managers, Consultants, Business decision makers, Technical Head, R&D, IT Manager and Engineers

Training objective

The program aims to help participants envision and lead strategic and technical elements of Industry 4.0-based organizational transformations.

Training content

Overview of Industry 4.0
Current Market Trends
Industry 4.0 Pillars
Industrial Internet of Things (IIoT)
Cloud Computing
Big Data Analytics
Artificial Intelligence
Autonomous Machines
Cybersecurity
Additive Manufacturing
Augmented Reality
Horizontal & Vertical Integration
Implementation Use Cases
Future

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION
Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES
Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Company profile
Profile of Managing Consultant - SHAHRUKH MOGHAL

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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