Business Writing Skills programs malaysia


Business Writing Skills

A well-structured document written in good business language is the core of effective communication. Good communication skills will enhance your credibility to gain more clientele.....

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 Business Communication Skills Training malaysia


Business Communication Skills Training malaysia

This training program is designed to teach what business communication is and the way people communicate with one another in a business setting is very different as compare to how they communicate on an interpersonal level.....

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 Crucial conversations training malaysia


Crucial Conversation Skills

Crucial Conversations training teaches individuals and teams how to effectively surface and discuss ideas in a way that leads to everyone buying into the decisions—creating broad alignment, maximizing synergy and ensuring commitment to the best ideas.

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 Telephone Techniques Training malaysia


Telephone Techniques Training

Call transfers, Taking messages etc Active Listening, Empathy, Voice Probing Skills, 2 way communication

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 Presentation Skills Training malaysia


Business Communication Skills Training malaysia

Develop confidence in front of an audience. Deliver your speech with style. Design clear & purposeful presentations. Discover the speech in you. Understand verbal communication….

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 Report Writing Skills training malaysia


Report Writing Skills

In this 2-day workshop, we will show you how to organize your words and thoughts on paper, structure your messages logically, present your documents attractively and improve on the style, language and tone in your written communication. ….

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 Handling angry customers programs malaysia


Telephone Techniques Training

Correct words, tone, body language Complaint handling steps Renew customer confidence and loyalty

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 High Performance Culture


Negotiation using NLP

Develop an understanding of a practical meaning of reframe & Powerful Communications in negotiations. Explore the inner factor that influence the negotiations & Understand how others process information.

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 Communication Skills training malaysia


Communication Skills training

A highly interactive 2-day program on harnessing the power of SIT and NLP (Neuro Linguistic Programming) to enhance communication at work and in life ….

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 Business English training malaysia


Business English training

“Those who view English in a negative light would lose out as it is both an international language and the language of knowledge”-DR. MAHATHIR MOHAMAD…. This programme trains executives and managers to communicate adequately in English language

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 Technical Report Writing Skills training malaysia


Technical Report Writing Skills

Technical people, managers and executives often need to write high-quality reports to readers who are non-technical. Effective technical writing is now a critical component of clear and concise communication and it takes time and skill to communicate specialist information….

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 Communicating Across Cultures training malaysia


Technical Report Writing Skills

Communication across cultures involves different dimension and it requires understanding and tolerance beyond spoken words. The challenge is how to get the messages across to make work more effective and productive without creating.….

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 Customer Service Training malaysia


Customer Service Training

Service Communication, Complaints Angry Customers, Live Chat Email Writing Skill

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Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.


OUR VISION
Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES
Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Company profile
Profile of Managing Consultant - SHAHRUKH MOGHAL

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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