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TRAINING DETAILS

Program Overview

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Some people sell themselves more effectively than others because they have equipped themselves with the art of negotiation and applied a Mindset that generates positive attitudes which lead to successful negotiations. This 2-day programme is aimed at sharpening people’s skills in Influencing Power necessary to achieve a winning outcome in Negotiation. Emphasis will be placed on the influence skills using NLP (Neuro-Linguistic Programming) principles and techniques which anyone can learn and develop into a powerful negotiator.

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Methodology

In this Experiential program, we adopts a coaching and facilitative approach through interactive workshops, self-assessments, group activities and simulations, It is very important to engage the participants in reviewing their own outcome and so the activities are designed to illustrate key issues that the participants is facing.

WHO SHOULD ATTEND

This programme will benefit those who need to develop skills for more effective negotiation both within and outside the organization and especially for those who take part in formal negotiations.

Program objectives

Upon completion of this programme, you will be able to:

Develop an understanding of a practical meaning of reframe & Powerful Communications in negotiations
Effectively Built Rapport with your clients
Explore the inner factor that influence the negotiations & Understand how others process information and their thought preferences that support your clients buying strategies
Apply techniques of Neuro-Lingusitic Programming (NLP), non-verbal communication to influence Prospect in negotiations.
Use Effective and advanced questioning techniques and Discover hidden buying pattern.
The Use of Language to Gain Influence, handle resistance and lead to a cooperation in negotiation.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

 


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




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Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



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Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



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How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



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The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



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A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

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Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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