Writing job desctiptions and job analysis Training malaysia


Writing job desctiptions and job analysis Training

This program is designed for all managers and specialists in the organization who are required to develop and implement HR Strategy and Planning for their strategic Operational Units (OUs)..….

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 HR for Non-HR Personnel Training


Writing job desctiptions and job analysis Training

Unlike Finance, Quality, Sales and other Engineering functions, Human Resources function is the sole custodian of the overall Human Resources Strategy and Interventions. However many leaders do not have the basic understanding of the true value.….

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 Succession Planning & Talent Management Training malaysia


Succession Planning & Talent Management

Learn the systematic approaches in identifying, selecting, nurturing, retaining and enhancing talents.….

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 Malaysian Labour Laws programs malaysia


Malaysian Labour Laws

Understand essential labour laws and learn to develop a management action plan to put to work in your organization Whether you're a Supervisor’s from other departments.….

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 Event Planning Techniques training malaysia


Event Planning Techniques training malaysia

Determine the Five Ws And How, Planning & Making it Happen, Create A Project Blueprint, Unseen Details, Permission and Legal Requirements, Using Social Media, Create A Press Release, Post Event Evaluation.….

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 Training Needs Analysis


Training Needs Analysis training

Define Training Needs Analysis
Explain the Instructional Systems Model
Describe the importance of Training Needs Analysis.….

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 Onboarding Training malaysia


Onboarding Training malaysia

Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave, it usually costs about three times their salary to replace them..….

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 Domestic Enquiry / Employee Discipline Training malaysia


Domestic Enquiry / Employee Discipline

A domestic inquiry is an internal hearing held by an employer to ascertain whether..….
Discipline in the workplace is important in any organization. Any breaches of company rules and regulations whether deliberately …..

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Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.


OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity


corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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