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TRAINING DETAILS

Learn the systematic approaches in identifying, selecting, nurturing, retaining and enhancing talents

succession planning training malaysia

Organization need to understand the importance of talent and the foundational skills for strategic talent management. The global knowledge economy has changed the rules of competition and organizations now succeed on their abilities to innovate, adapt and execute. These are human attributes that can only be unlocked by leadership, systems and practices that engage and empower great talent. An organisation's greatest resource should be its people, but too often talent is under-utilised or even ignored. Too many good people are lost through poor planning or a lack of engagement, often leaving organisations without the skills they need to succeed. Managers and teams can often be too slow to develop the people they may soon be calling on to step-up and take on more responsibility. This three-day Talent Management and Succession Planning course will equip the participants with the tools and strategies they need to plan for future HR needs and to be better able to build a resilient team. The course explores how to engage and develop staff, and to ensure that the organisation gets the best from its most important resource from the moment they arrive.

TRAINING OUTLINE - HOVER OVER TEXT - DESKTOP ONLY

Please email Shahrukh Moghal at:
shahrukh@contactskills.com

Program objectives

Upon completion of this program, you will be able to:

Define ‘talent’ and differentiate talent management from succession planning, replacement planning and traditional processes
Describe key factors and techniques in identifying potential high performers
Identify appropriate recruitment and development methods for your organisation's talent management and succession planning initiatives
Develop talent maps, career paths and remuneration strategies
Manage your own and other key stakeholders' expectations and aspirations of the succession pool
Evaluate the success of succession planning

Who should attend

HR professionals, HR consultants, head of the departments, senior executives and managers eager to improve their expertise in identifying and nurturing and promoting talent in their organization.

Methodology

Lectures Diagnostic activities Games Group discussions Exercises Individual reflection.

Target Industry

Banking, Insurance, Educational Institutions, Manufacturing, Hotels, Hospitality, Food & Beverage Companies, Retail, Automotive, Construction, Logistic, Transport, Electronics, Electrical, Telecommunication, Aviation, Information Technology and Government departments.




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.



OUR VISION
Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES
Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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