Welcome to our Presentation Skills training page:
This 2-day instructor led training program focuses on enhanced rapport building skills including probing, persuasiveness, empathy, active listening, articulate speaking including voice, body language and power words. Hence, creating the capability and confidence to influence & present ideas in a more compelling manner.
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Connect with and excite the audience right at the opening stage
Develop clarity and precision in verbal communication.
Improve non-verbal communication, including body language and facial expressions.
Create engaging and persuasive content through logically structured presentation slides that intrigue your audience.
Learn techniques for responding to questions and handling audience feedback
Develop strategies for managing challenging or unexpected situations.
Keep participants listening even for boring or dry topics
Learn to develop the presentation dialogue that you can deliver naturally (so you won't sound like you're reading)…
Learn the art of storytelling to make presentations more engaging.
Incorporate narrative techniques to make messages memorable.
Harness the pain points and pleasure points of your audience so they are glued to what you have to say…
How to speak with the right pace and inflections to keep everyone listening to you no matter the topic…
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Who should attend
This program is prepared for executives, supervisors and managers.
Methodology
This programme employs adult learning techniques which include fun active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practice. A workbook is used to facilitate the programme.
Structured Experiential Learning Exercises, Super Learning Environment, Role Plays, Games & Simulation & Performance Coaching, Team Presentations.
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Introductions
Challenges _ Expectation from this program
What makes an engaging presentation
Focusing on the needs of the audience’s left and right brain
Emotional persuasion using empathy
Triggering desired audience emotions through power words that create positive mental pictures.
Incorporating audience interaction for engagement.
Handling Questions and Feedback
Active Listening, Probing, Empathy, Articulation
Managing challenging questions and unexpected feedback.
The L.I.S.T process (Acknowledge, empathize, probe, recommend, convince)
Engaging the audience through directing their emotional state
Example case – A low impact dull presentation
Example case - A dynamic, interesting & winning presentation
Presentation demo by the trainer
Developing an engaging voice
Communicating without body language through phone
Articulate speaking
Mastering and Applying Voice Characteristics
Tone, Pitch, Rate of Speech and Volume
Activity – Voice practice through trainer facilitation to develop expertise in expressing emotions such as happiness, sadness, concern, worry, excitement, sense of urgency and more.
Body language for engaging presentations
Commanding an executive presence
How to effectively use body language when presenting
Body Language Mistakes To Avoid During Presentations
Screen Positioning for online presentations
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Review of the existing presentation deck
Identifying 2 slides (as demo) to make the example desirable using emotional and technical verbal descriptions. Hence preparing for the next step.
Creating impactful Presentation Slides
Engaging the audience's left & right brain
Creative usage of images and text to captivate the audience
Slide animations and transitions for visual engagement
Group activity - Selecting and inserting images that are relevant to the audience’s pain points and desires / needs.
Participants develop actual work slides with the trainer’s guidance
Crafting compelling messages
Developing impactful presentation dialogue
Impactful opening statement and explaining the presentation agenda
Probing questions to identify presentation direction
Persuasive & descriptive statements for each point in the agenda
Strategizing moments to launch animation or to move to next slide
Group activity - Participants develop a new compelling dialogue
Trainer reviews each group’s developed dialogue
Dialogue shall be selected or strategized with the trainer’s guidance
Group activity – Practicing the final dialogue that supports the presentation slides
Group activity - 2-Minutes Presentations
Participants design presentations that will last 2 minutes. During those 2 minutes, the participants must cover The voice and body language I Power words that create pictures to engage us I Listening, probing, empathy, articulation I At least one dynamic slide for positive visualization. The number of presentations depends upon available time left in the day.
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Shahrukh Moghal is a Certified Trainer by PSMB Pembangunan Sumber Manusia Berhad Certificate EMP 1654 He has over 20 years of experience in call centre training and training coordination He conducts Certified Contact Centre Professional program subsidised by HRDF under its Graduates ENhancEment pRogrAmme for Employability (scheme for fresh graduates Shahrukh is actively involved in developing agent and team leader skills in in the contact centre environment To date, he has helped close to 90 large contact centres upgrade the skills of their telesales, customer service and debt collection agents and team leaders.
Shahrukh is the man behind The PLEASE! ™and LEAP! ™Workshops which train frontliners to implement winning Customer Interaction Tools such as to Probe, Listen, Empathize and Articulate Especially in Contact centre customer service, Face to face customer service, Telesales and Debt collection through phone.
His training style revolves around Concepts, Application, Reflection and most of all FUN!! His training sessions are filled with an air of positivity and motivation for the participants.
Shahrukh’s youtube channel including frontliner skills development modules is as follows:
https://www.youtube.com/user/shahtrainer/videos
To view TESTIMONIALS given by clients, please click here:
http://www.contactskills.com/testimonials.html
In depth and detailed profile is available upon request.
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