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TRAINING DETAILS

Essential rules for a successful onboarding

hr for non hr training malaysia

Unlike Finance, Quality, Sales and other Engineering functions, Human Resources function is the sole custodian of the overall Human Resources Strategy and Interventions. However many leaders do not have the basic understanding of the true value and role of an effective Human Resources that could elevate their business performance and excellence. HR is the core change agent and should be transformed to a true business partner of an organization. Participants will be introduced to the core of an effective and efficient HR organization. It’s meant for non-HR leaders to leverage the full capacity of their HR Business Partners.

 

Program objectives

This program is outlined to simplify the overall Human Resources function and each of its core functions. Participants will learn the below areas and grasp a good understanding to leverage HR to its fullest.

Introduction to Human Resource Management
Human Resources Evolution
Understanding Core Responsibilities of HRM
Limitations & Challenges in HRM – Laws & Governance
HR Efficiency via HR Service Centres & Outsourcing
Fundamentals of HR Business Partnering

Who should attend

HOD's, Managers, Team Leaders, Supervisors, HR Personnel and all those who are involved in recruitment and/or orientation programs.

Methodology

English Workshop style, adult learning, group discussion, games & role play and presentations Training manuals & certificate of attendance provided Post workshop – clinic sessions available

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



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Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



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Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.


OUR VISION
Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES
Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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