Upon actively participating in this course, you will learn:
understand and exhibit the competencies required of a good coach
identify subordinates capabilities and coach them to higher performance thereby building capability at the departmental level
evaluate employee capabilities and create employee development plans
coach staff to deliver timely feedback
coach staff to undertake job enrichment to develop capabilities
The art of connecting heart to heart
Is yes really a yes when people nod their heads?
Why are some people not direct in saying ‘no’ and instead give you a roundabout answer?
Silence speaks louder than spoken words. Do you agree?
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