REQUEST FOR PROPOSAL
Program synopsis
“Those who view English in a negative light would lose out as it is both an international language and the language of knowledge”-DR. MAHATHIR MOHAMAD
VIEW ARTICLE
This programme trains executives and managers to communicate adequately in English language . It instils daily use of spoken and standard written English within the office environment and social situations by enhancing level of confidence. Participants will learn important aspects of English grammar, conversation, English writing and listening. Participants will develop competence in using English in various job functions including conducting meetings in English, email writing, presentation and more.
Who should attend
The people who often find English to be a mysterious and hard-to-learn, must less to master language. People who find that their present command of English is hindering their progress in life and their careers.
It is specifically targeted for those who want to take better charge of their lives by having a better understanding and knowledge of English, the widely accepted business language of the world.
Program objectives
Upon actively participating in this course, you will be able to:
Communicate adequately, both spoken and written, in English language.
Learn and memorise business related expressions
Develop business & email writing skills
Prepare for specific business situations
Practice business English in various situations
Improve their vocabulary
Understand grammar
Produce acceptable standard of work as required
Methodology
Trainer-led presentation slides loaded with relevant examples
Fun-filled exercises after each section to ensure understanding
Audio CDs
Role plays using actual situational scenarios
Group activities to enhance the participants’ comprehension of the subject material
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
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According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
