Program synopsis

In the corporate world, an organizational as well as individual’s success depends a lot on recognizing the close link between professional expertise and professional image. Very often, in focusing on employees’ skills and knowledge in the business, organizations either fail to acknowledge or ignore the importance of professional image, which in turn includes knowledge and skills in various business protocols or etiquettes. Best practices in business protocols include, but are not limited to, skills in verbal and non-verbal communications, making professional and culturally appropriate introductions, grooming and “casual dress” rules, receiving and entertaining guests, workplace behavior, gender issues in the workplace, business meeting and dining etiquette, business letter and email etiquette, and so on. This proposal and the following course modules are for a two-day workshop/course focusing on business communication skills and etiquette. This proposal is recommended for a group of 10- 20 participants to ensure effectiveness. The course is divided into 3 modules: Understanding and Setting the Tone in Business Communication; Etiquette Rules in Business communication; and Best Practices in Customer Service (Parts 1 and 2)

Who should attend

The people who often find English to be a mysterious and hard-to-learn, must less to master language. People who find that their present command of English is hindering their progress in life and their careers.
It is specifically targeted for those who want to take better charge of their lives by having a better understanding and knowledge of English, the widely accepted business language of the world.

Program objectives

Upon actively participating in this course, you will be able to:

Understand the basis for grammar and sentence structure which are the foundations of the English language.
Appreciate the nuances of the English language.
How to use the right words in different circumstances.
How to correctly communicate in simple but proper English.
To take away the mysteries of some of the common English usage.

Methodology

Trainer-led presentation slides loaded with relevant examples
Fun-filled exercises after each section to ensure understanding
Audio CDs
Role plays using actual situational scenarios
Group activities to enhance the participants’ comprehension of the subject material

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

To request for proposal

Please email Shahrukh Moghal at:
shahrukh@contactskills.com