REQUEST FOR PROPOSAL
TRAINING DETAILS

Program synopsis

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The business world today is extremely competitive. How you speak and what you write will portray your professionalism and your company’s image. A well-structured document written in good business language is the core of effective communication. Good communication skills will enhance your credibility to gain more clientele. In this 2-day workshop, we will show you how to organize your words and thoughts on paper, structure your messages logically, present your documents attractively and improve on the style, language and tone in your written communication. Using these techniques you will learn a set of skills to develop your own style of writing that will be useful for you and your organization in delivery and performance.

Program outline

Why Business Writing Matters
Steps to Managing the writing process
Practice and exercise session for participants to apply the techniques of planning and structuring in the writing process.
Grammar In Business Document
Effective Styles of Business Letters
Types of Internal Correspondence Electronic Mail

Who should attend

Any one in the organisation who needs to communicate through letters, email, reports and other written documents

Program objectives

Upon actively participating in this course, you will be able to:

Improve your skills in writing clear and concise letters, short & snappy memos and emails with winning business pitch
Understand the concept of key messages and writing objectives
Learn techniques for emphasising your message in written communication
Learn the process of planning and managing business writing
Use correct grammar, sentence structure and business phraseology that is stylistically appropriate


Methodology

Group discussions
Case studies
Interactive storytelling
Practical exercises
Video presentation

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

To request for proposal

Please email Shahrukh Moghal at:
shahrukh@contactskills.com



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Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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