Business communication skills
This training program is designed to teach what business communication is and the way people communicate with one another in a business setting is very different as compare to how they communicate on an interpersonal level. Different forms of etiquette apply and expectations on format and content can be complex and confusing. Business communication program teaches participants the differences by identifying the unique characteristics of business communication.
This business communication program is valuable because it teaches the different areas in which specific tactics must be applied. Different professional settings require different types of communication. For example, as a manager, composing an effective memo for your employees may be the best way to inform people about an upcoming product launch, whereas a project proposal is the most appropriate format for an employee to display the manner in which a product should be launched to a manager.
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Upon actively participating in this course, you will learn:
Learn to communicate effectively
Develop confidence and fluency
How to use the right words in different circumstances.
Analyze your audience and tailor the content to their specific needs.
Design and structure a document by analyzing the readership and selecting the right information
Improve writing and speaking skills for better business correspondence and presentations
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Methodology
The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills. Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:
Trainer-led presentation slides loaded with relevant examples
Fun-filled exercises after each section to ensure understanding
Audio CDs
Role plays using actual situational scenarios
Group activities to enhance the participants comprehension of the subject material
Who should attend
Front Desk Officers, Receptionist, Customer Care Officers, Marketing Executives,
Business Development Executives, Accounts Executives, Credit Control Officer,
Student Affairs Officer, Quality Control Officer, Auditors
Counselors, Travel Agents.
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Our vision
Facilitating Customer Delight through Professionalism in Human Capital Development
Our mission
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise
Our values
Honesty, Integrity, Sincerity
Contact
Quality Input Resources Sdn. Bhd.
Contact person: Shahrukh Moghal
M: +60123278240
Email: shahrukh@contactskills.com