BUSINESS COMMUNICATION SKILLS

our clients



TRAINING DETAILS

Program synopsis

creating innovative culture training malaysiaThis training program is designed to teach what business communication is and the way people communicate with one another in a business setting is very different as compare to how they communicate on an interpersonal level. Different forms of etiquette apply and expectations on format and content can be complex and confusing. Business communication program teaches participants the differences by identifying the unique characteristics of business communication. This business communication program is valuable because it teaches the different areas in which specific tactics must be applied. Different professional settings require different types of communication. For example, as a manager, composing an effective memo for your employees may be the best way to inform people about an upcoming product launch, whereas a project proposal is the most appropriate format for an employee to display the manner in which a product should be launched to a manager.

Who should attend

Front Desk Officers, Receptionist, Customer Care Officers, Marketing Executives,
Business Development Executives, Accounts Executives, Credit Control Officer,
Student Affairs Officer, Quality Control Officer, Auditors
Counselors, Travel Agents.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Program objectives

Upon actively participating in this course, you will be able to:

Learn to communicate effectively
Develop confidence and fluency
How to use the right words in different circumstances.
Analyze your audience and tailor the content to their specific needs.
Design and structure a document by analyzing the readership and selecting the right information
Improve writing and speaking skills for better business correspondence and presentations


Methodology

The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills. Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

Trainer-led presentation slides loaded with relevant examples
Fun-filled exercises after each section to ensure understanding
Audio CDs
Role plays using actual situational scenarios
Group activities to enhance the participants comprehension of the subject material

To request for proposal

Please email Shahrukh Moghal at:
shahrukh@contactskills.com



 

corporate training in malaysia

 

corporate training in malaysia

 

corporate training in malaysia



corporate training in malaysia

 

OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
No. 717, Block A3, Leisure Commerce Square, Jalan PJS 8/9,
Bandar Sunway, 46150, Petaling Jaya, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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