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TRAINING DETAILS

Program synopsis

A highly interactive 2-day program on harnessing the power of SIT and NLP (Neuro Linguistic Programming) to enhance communication at work and in life

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WHY? Because success in a BIG way in any career requires us to effectively sell our ideas, products, services or proposals to a group or groups of people. You cannot run away from the fact – the higher you go in your career, the more you must communicate and persuade higher or lower level people – as a leader, you MUST communicate to engage the people you lead.

The purpose of a communication is move the listener to action, to get them to do something that the communicator wants them to do. Otherwise, they have wasted their time as well as the listeners’ Utilizing fundamental methodologies of SIT & NLP – participants will learn how to communicate persuasively and powerfully; sell their ideas through the spoken word and effectively get people to buy-in to their ideas, products, or proposals.

Methodology

Our trainers use the 40%-expert-input-/-60%-audience-participation formula in this training program. For maximum learning impact and retention, they use audience participation techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and watching and discussing video clips.

Program objective

The purpose of communication is to move the listener to action, to get them to do something that the communicator wants them to do. Otherwise, they have wasted their time as well as the listeners’

WHO SHOULD ATTEND

Executives, senior executives, supervisors, managers, leaders, etc. employees of all levels in an organization that must communicate and persuade in the face of problems, issues & unexpected hurdles in their daily work & personal lives.

ENDORSEMENTS

Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai University, and American Heritage University for CEU award purposes

To request for proposal

Please email Shahrukh Moghal at:
shahrukh@contactskills.com

To request for proposal

Please email Shahrukh Moghal at:
shahrukh@contactskills.com

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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