REQUEST FOR PROPOSAL
Program Overview
This is an interactive session where participants will be facilitated in conducting a series of self-reflection and exchange of insights on issues related to the topic. Based on these, they then can better identify opportunities and develop appropriate actions that will leverage themselves and their organisation way above other industry players.
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Program Objectives
At the end of this journey of discovery and re-discovery, among others, participants will be able to:
Assess and / or reassess their strengths and improvement areas (in reference to their attitude, values, skills, knowledge, experience, network etc.)
Identify and / or reconnect with activities that optimise their strengths, and consequently create direction, meaning and motivation in them at personal and professional levels
Describe change elements and consequently, identify and/or re-acquaint with success factors and actions that will enable them to ride the change
Hover me for program outline - Deskop only
Who should attend
Senior administrative assistants,
supervisors,
executive officers,
executives,
senior executives and;
assistant managers
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According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
