REQUEST FOR PROPOSAL

TRAINING DETAILS

STRESS MANAGEMENT

creating innovative culture training malaysia

Stress is having a dramatic effect on our health and wellbeing. According to a study conducted, 12 percent of members of public regularly experience excessive stress. One in three experience depressive symptoms and one if four report high levels of anxiety, the majority of these people being women. There are many sources of stress; the primary sources for most people are financial issues, personal health problems, conflicts and relationship issues. Whatever the source, stressors like these are impacting your wellbeing and success. In fact, stress is the cause of 60 percent of illness and disease. Experiencing it increases your risk of heart disease, heart attack and stroke. 40 percent of people overeat or binge on unhealthy foods during periods of stress and 44 percent lose sleep every night. This program will be delivered based on the Solution Focused Approach, which is a new wave of thinking. It is a powerful combination between Neuro-Linguist Programming (NLP), Positive Psychology and Appreciative Inquiry.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

 

Hover me for program outline - Deskop only

What will participants learn?

At the end of the 1-day powerful combination between Neuro-Linguist Programming (NLP), Positive Psychology and Appreciative Inquiry, participants will be able to:

Discover their sources of stress
Understanding the Power of Solution Focused Mindset
Understand how does ‘Growth Mindset’ minimize self-imposed stress
Leveraging on Solution Talk vs Problem Talk
Applying Solution Focused Mindset in daily life
Dealing with kids using Positive Psychology
Mastering the 7 Secrets to Stress Management

Methodology

Focus will be on participants’ active participation in all activities and exercises to build their self-esteem and mastering the art of managing stress using Solution Focused Approach.

A combination of methodologies including dynamic group discussions, learning, case studies, mini lecture, role play, self-reflection, games and activities.

Learning and experience sharing would be delivered during exercises, indirectly and informally and various skills will be reinforced and embedded during the participants’ participation.

The most important part of this session will be the hands on expert coaching for each participant to sell a product in class and receive feedbacks for improvement


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

Company profile
Profile of Managing Consultant - SHAHRUKH MOGHAL

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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