REQUEST FOR PROPOSAL
Program Overview
How does one get prepared for the untoward incident of disaster, crisis and business or service disruption? It is inevitable that each of us will be affected by a crisis at one time or another. Virtually no organization - irrespective of its size, nature of business or location - is immune from a crisis situation. Emergencies can arise at any time and from many causes. Crisis management is a relatively new field of management. Typically, proactive crisis management activities include forecasting potential crises and planning how to deal with them. Hopefully, organizations have time and resources to complete a crisis management plan before they experience a crisis. Crisis management in the face of a current, real crisis includes identifying the real nature of a current crisis, intervening to minimize damage and recovering from the crisis.
Who should attend
This program is prepared for Crisis Management team members.
Program objectives
Participants attending this seminar:
Acquire an eye for the symptoms & causes of crises, and the knowledge on how to handle them
Critically examine a few selected crisis case studies to learn about effective vs. ineffective ways of handling a crisis situation
Participate in interactive exercises
Understand the leadership styles that can help or blind you
Anticipate problems and enhance strategic roles in assisting organization
Reduce the likeliness that organization may suffer huge losses
Anyone who wants to learn about effectively managing a crisis situation.
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Methodology
Materials: Notes, Bullet point presentation. Essays. Articles and newspaper cuttings. Delivery: Power Point notes Flip chart. Group discussions. Case studies. Practical cases and group exercises.
According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Contact person: Shahrukh MoghalM: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com