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TRAINING DETAILS

Program Overview

creating innovative culture training malaysia

Most people in furtherance of their career or business spend most of their time at work more than the time they want to have with their family and loved ones. With such number of hours with each other at work, conflict can easily occur in the environment. Unless dealt with effectively, conflict can lead to breakdown in relationships and deterioration in job performance. Especially for companies, lack of conflict resolution will results in loss of revenue opportunities, drops in productivity, decline in employee morale, increased job stress, dissatisfied customers, inability to make informed decisions, high employee turnover and others. With current situations of change and limited resources, it is imperative to find ways to minimise workplace tension and reduce disputes that can hamper productivity and introduce delay and extra costs. This experiential approach to conflict management and mediating skills is specifically developed to help corporate management anticipate, prevent and resolve conflict at the workplace by applying effective techniques and strategies.

Who should attend

CEOs / MDs / VPs, Head of Departments, General Managers, HR Managers, Business Team Leaders, Project Managers, Assistant Managers, Supervisors, Senior Executives

Program objectives

At the end of the course, participants will be able to understand:

Identify behaviours and actions that can lead to conflicts
Understand conflict management styles and how each style could either help or hinder - conflict resolution process
Develop an understanding of how and why conflict occurs between individuals and within groups and organisations
Learn key skills in mediating, facilitation and structured conflict resolution
Enhance positive outlook and cooperation
Build confidence in management to deal with conflicts effectively

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.



Methodology

Dynamic and highly- interactive presentations
Interactive Trainer Facilitation


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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