REQUEST FOR PROPOSAL
Program synopsis
This is a 1-day Personalized Experiential Learning Program that allows participants to identify, utilize and understand their responsibility towards waste management regulation and requirement in Malaysian Law for Waste Management. The program will give an overview of Waste Management principles and practices and an introduction to Sustainable Waste Management Standard. The Program ensures that the participants understand the overview of the waste management technicality and managing the integration of hazardous waste operation. The program will help the participants a guide for this review and understand the control of waste management and frame out the work process on safety and health aspect of waste management in the industry.
Who should attend
Safety and Health Officers
Executive/ Supervisors
Occupational Safety and Health Committee member
Program objectives
Upon actively participating in this course, you will be able to:
Understand their roles and responsibilities in waste management.
Frame out the legality aspect for waste management
Understand the generation of waste management in Malaysia
Learn the technical aspect on waste management
Understand the provision, requirement, and compliance with Waste Management Regulation.
Create an effective system of control in safety and health aspect for waste management industry
Methodology
LECTURE,
ROLE PLAY,
INDOOR GROUP DYNAMICS
AND DISCUSSIONS
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
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According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
