Define facilitation & identify its purpose
Understand the benefits of good facilitation
Master the role & focus of a facilitator
Differentiate between process & content of a group discussion
Learn effective tools for preparing for an effective facilitation session
Learn how to help a group reach a consensus and a final solution, by encouraging participation
Practice techniques for dealing with disruptions, dysfunctions & difficult people in a group setting
Define what interventions are, when they are appropriate and learn how to implement them
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