REQUEST FOR PROPOSAL

TRAINING DETAILS

Program Overview

team building training malaysia

Team Building is a process in which a work group examines how it is currently operating, identifies how it could improve its effectiveness, and implements the procedures and processes that enable it to get the job done in the best possible way. In this course, the participants will focus on how teamwork can impact positively on accomplishing tasks and on conflict resolution in work teams. They will define their roles in improving the quality of services/products that your company provides, and they will build teamwork skills.

Key Topics

Improving team performance and the quality of our service/product.
Characteristics of high performing teams: Key factors in team effectiveness
Group dynamics: what happens in a group and why
Strategies for improving teamwork: Leadership skills
Problem solving in groups: directing ourselves to get things done
Feedback: a key element in opening up communication
instil teamwork spirit among participants.
To test participant's mental strength and self-endurance in achieving goals.
To encourage participants to realize the importance of planning in implementing a project in order to ensure success
To inculcate the habit of adhering to rules and procedure and loving work at the same time.

Methodology

A combination of lectures, diagnostic activities, simulations, activities, games, videos and role play exercises

Program objectives

Link team efforts to department or functional goals
Recognize when a team is working well or not
Use techniques for helping a team assess how well it is functioning
Understand why people behave the way they do in groups
Use tools that result in more effective meetings
Create a plan for using the techniques they have learned on the job
Efficiency and effectiveness
Employee retention

Car Treasure Adventure Hunt

If you're into treasure hunting on wheels then this is your thing. There'll be 4 people to a team (and a car). One will be the designated navigator, who acts like a human GPS (Tip: a team mate with a good sense of direction would be ideal). Car hunts can be held in the city for a day hunt, or outstation for an overnight hunt. Expect a nostalgic roadside journey where you'll pass through scenic villages, sandy beaches and historical attractions depending on the route taken.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

 


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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