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TRAINING DETAILS

Program Overview

creating innovative culture training malaysia

In this course, participants will practice techniques that will help them achieve more effective use of their time so that they can direct their energy towards the activities that counts. Actually, time management training is not about learning just one skill. Time management is based upon the application of many related skills: including planning ahead, prevention of error; prioritisation; and good decision making. This workshop focuses on revitalizing self discipline at work and maintaining a positive perspective in the workplace. This high-energy, back to basics workshop program explains the fundamentals of time management, understanding the value of time and uses proven ways to get the most out of a day.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Program Objectives

Upon completion of this workshop, participants will be able to:

Articulate their goals.
Analyze how they are currently allocating their most precious resources: energy and time.
Identify elements of their personal work style that contribute to their effective use of time.
Assemble a collection of time-management strategies that they can use to take control of their time.
create an action plan for their time-management process and identify ways to evaluate and improve their efforts.
Take initiative and lead attitudinal changes through personal accountability.
Make decisions and set goals.
Eliminate self-imposed barriers and control self-sabotage.

Methodology

Workshop will include exercises, case study, presentation and simulation activities.

Who should attend

Individuals in a variety of fields who are seeking improved time-management skills so that they can perform more effectively.
This workshop is ideal for those who struggle with time at workplace and how to make the most of the time available to them.

 


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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