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TRAINING DETAILS

Program Overview

creating innovative culture training malaysia

Program overview Your personal journey to enhancing your status and career by looking, sounding and behaving professionally The way you present yourself in business is an expression of your professionalism and individuality. Your ability to present the right image in business can create exciting opportunities to market your capabilities. This will not only showcase in you being a professional company brand ambassador but will also help to create the right image for the company in the eyes of it’s customers. Could you benefit from projecting a professional image at all times? Would you welcome tools that will help you get new and exciting results in the way people respond to you and work with you? Would you like to communicate the right message about yourself through your appearance, your speech and your behavior so you get the right kind of results? In this workshop you will be shown how to identify your unique strengths, and project your best image at work. The consultant will share with you some tools to create a positive and lasting impression on people who matter in your work and business environment. You will learn to create a great visual impact and project a message that is consistent with your organisation's image.

Who should attend

Executives and managers

Program objectives

Identify what are the elements of personal branding
Develop an appropriate image consistent with your organisation’s goals and vision
Master the fundamentals of professionalism and business etiquette in today’s Malaysian business environment
Handle social and professional situations with total ease and confidence
Learn to look, sound and behave like a polished professional
Enhance your image by looking professional through various techniques of Personal Image Management – wardrobe strategies, social skills & business etiquette

Methodology

The workshop is interactive and participative allowing participants to internalize the concepts and knowledge learnt. There is a mixture of lectures, role plays, discussions, games, group dynamics to integrate learning.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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