REQUEST FOR PROPOSAL

TRAINING DETAILS

What does Business Continuity Management mean?

creating innovative culture training malaysiaBusiness Continuity Management
Business Continuity Planning and Management of Crisis
Anticipating risk and control
Business Impact Analysis etc


Hover me for program outline - Deskop only

Why is this workshop necessary?

Many of life’s greatest learnings come from experiences, but often late in life. In today’s fast and competitive world there is an urgent need to fast track the learning. Especially being prepared to face business risk.
The importance of contingency planning and the management of risk.
Build plan elements and strategies that are risk-specific.
Organisation will be ready to face the worst and able to react to the crisis.

WHO SHOULD ATTEND

Human Resources
Practitioners
Business Leaders
BCM leaders
CMT – Crisis Management Team Lead
ERT – Emergency Response Team
Young executives who just started work

What will participants learn?

Project initiation and management
Risk evaluation and control
Business Impact Analysis
Developing Business Continuity Strategies
Emergency Response and Operations
Developing and Implementing Business Continuity Plans
Awareness and Training Programs
Maintaining and Exercising Business Continuity Plans
Crisis Communications
Coordination with External Agencies

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

METHODOLOGY

Short Lectures
Individual reflective activities
Group work
Interactive discussions
Future mapping and getting committed
Reflection

To request for proposal

Please email Shahrukh Moghal at:
shahrukh@contactskills.com


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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