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TRAINING DETAILS

Program Overview - 3 day program

creating innovative culture training malaysia

People bring about change - successful change requires Commitment, Focus and Understanding the organization’s readiness and need for Change. Progressive organizations are organizations that change not just when there is a crisis but also when they need to transform from a good company to a great company. When change fails to occur as planned the cause is often to be found at deeper levels, rooted in inappropriate behavior, beliefs, attitudes, assumptions and because there is a skills gap in change management capability. The focus of this 3 days workshop is on creating a culture and readiness for organizational change, understanding why people react to change in different ways and equipping participants with skills, tools and techniques to bring about and maintain change and stretch their thoughts and create a break threw as you know them. This workshop also specifically looks into helping participants to identify their inner weaknesses and transform the way they perceive themselves to be totally accountable.

Who should attend

Supervisors, executives, managers, senior management Personnel who need to manage various resources and/or projects

Action Learning Project

Each participant will identify a workplace related challenge and use one of the tools taught in the program to make a decision as part of their on going learning.

Program objectives

Initiative and drive to achieve organisation objectives
Creative approach for Significant results
To work within an agreed assignment and evolve in line with Team needs
Ability to work in a team and develop relationships to achieve results
Developing a positive attitude in work and situations to bring Mindfulness, Awareness, and Consciousness to work and to bring forth their best attitudes in order to transform
Increase the level of cooperation and support you get and give from your teammates and Superiors
Reduce the stress of difficult situations with people
Acquire the skills of influence and assertiveness that gives you the results you want and a positive work climate, not waiting for things to happen to make decisions.
Understand how personal and professional values, choices and behaviours affect their effectiveness in your Team and with Superiors
Learn to master the mind instead of the mind masters you
Understand the process of being Effective and Efficient with agreed Modals
Learn to take responsibility and take ownership for oneself
Learn to be creative in their approaches to perform task.
Identify and overcome roadblocks to effective performance Management and not just jumping to conclusions due to time constrain.
Be able to generate a number of effective options to assure that the solutions found are sound, practical and creative. Develop pro-active thinking to find ways to be Effective.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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