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TRAINING DETAILS

Program Overview

creating innovative culture training malaysia

The two-day Innovative & Creative Thinking training course is designed to teach you our unique creativity and innovation process. You will discover your personal creative thinking style, learn how to put together a dynamic and peak performing creative team, generate creative ideas using a tool-kit of practical creative thinking techniques, evaluate and select ideas, ‘sell’ those ideas internally and/or externally in order to gain the buy-in and commitment of others and transform ideas in practical initiatives.

Who should attend

Leaders of your organization
General Managers
Sales Managers and Executives
Customer Service Managers and Executives
Human Resource Managers
Supervisors and Team Leaders
Training Managers and Trainers
Everyone in your organization who aspires to improve their overall performance

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Program Objectives

You will observe improvements in the following areas:

Accountability
Employee’s self-motivation
Increased Sales
Productivity
Customer Loyalty
Relationship within & without the organization
Efficiency and effectiveness
Employee retention

Methodology

Empowering Lectures,
Demonstrations,
Small group discussions and presentation,
Brainstorming sessions,
Question and answers,
Energizing activities,
Graphic slide shows,
Simulations,
Experiential learning,
Open loop story telling,
Reflective metaphors and Icebreakers

 

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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