TQM - Total Quality Management

TQM is the way of managing for the future, and is far wider in its application than just assuring product or service quality. It is a way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally. TQM, combined with effective leadership, results in organizations doing the right things right, first time.

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Upon actively participating in this course, you will be able to:

understand what TQM is, and how it can be developed in an organization
understand how to achieve TQM and why quality is everyone’s business.
be able to draw out an action plan to start
understand the proper techniques to implement and sustain the TQM in such a way as to achieve a state of excellence

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Highly interactive training with lots of related activities & games to provide participants with a CLEAR understanding of TQM.

Who should attend

Executives, Engineers, Managers & Supporting Personnel

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Our vision

Facilitating Customer Delight through Professionalism in Human Capital Development

Our mission

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

Our values

Honesty, Integrity, Sincerity


Quality Input Resources Sdn. Bhd.
Contact person: Shahrukh Moghal
M: +60123278240
Email: shahrukh@contactskills.com