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TRAINING DETAILS

Program Overview

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A day Personalized Experiential Learning Program that allows participants to identify, utilize and understand critical and analytical thinking skills. The study of clear and unclear thinking will flex the mental muscles on rationality, judgment, self-awareness, honesty and open mindedness. The Program ensures that the participants understand the intellectually disciplined process of conceptualizing, applying, analyzing, and recognize problems. The program will allows the participants to interpret data, to appraised evidence and evaluate arguments through recognizing the existence (or non- existence) of logical relationships between propositions. The program will involves problem solving, decision making, and metacognition with rational thinking.

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Who should attend

This program is prepared for supervisors, leaders, managers

Program objectives

Participants attending this seminar:

Understand fundamental of critical and analytical thinking skills and process
Frame out the differences thinking process between critical circle thinking and analytical linear thinking process
Understand and know how to evaluating information, how to interpret it, and know what to believe based on the interpreted information.
Learn to break down the complex information or a series of comprehensive data.
Understand how the facts-based developed based on both thinking process that leads to logical conclusion.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.


Methodology

Materials: Notes, Bullet point presentation. Essays. Articles and newspaper cuttings. Delivery: Power Point notes Flip chart. Group discussions. Case studies. Practical cases and group exercises.

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



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Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

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Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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