8D Problem Solving Methodology training course


Program Overview

Problem solving has been considered as one of the painful tasks. It’s draining manpower and it takes up a lot of time, and yet, customers keep complaining about recurring problems. Until now, a lot of organizations do not have a proper, systematic approach for effective problem solving. Root causes are not identified properly and work has not been documented to reflect the implementation of corrective actions.

8D Problem Solving Methodology approaches problem solving in a different way, where all aspects will be analyzed thoroughly, involving a team of dedicated problem-solvers from a multidisciplinary approach.

Participants will be able to learn the total concept and approaches of 8D from analyzing of problem till the closing of the corrective actions. Relevant tools supporting 8D will be discussed.

Learning outcome

Writing replies that get read
Group discussion to identify your existing good and bad email habits
Picking out key points and making them stand out from supporting information
Writing emails and reports that need to convey a lot of information
Useful conventions to keep your subject line short and punchy
Adapting your usual writing style to the medium of email
Adjusting your tone and formality for your reader and purpose
When not to copy others and how

Who should attend

Personnel who are involve in problem solving and corrective actions, and need a system approach for their daily tasks.


Case studies, small group practical exercises, small group discussion, facilitator presentations, skill practices, application planning and walk-through simulations.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

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Facilitating Customer Delight through Professionalism in Human Capital Development


To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise


Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com