Review of expectations and challenges
Participants express their concerns
Engaging and convincing prospects over the phone
How to talk about your product?
Engaging the prospect’s left & right brain
Review of our product features and benefits
Strategizing benefit statements through positive visualization to create desire for the product
– Understanding our product and why it is good for the customer to have
Emotional persuasion using empathic probing questions
Triggering desired audience emotions through power words that create positive mental pictures.
Example case – A low impact telesales call
Case study – A high impact call
The art of asking the right questions to identify and understand underlying customer issues
Probing beyond the obvious
– Developing targeted probing questions
Rapport building interactive communication flow
This activity helps telesales agents maintain a meaningful conversation with prospects with a flow that naturally tends towards closing the sale..
(Breakout Activity-The Diagram)
Developing an engaging voice – A key tool in telesales
Communicating without body language through phone
Mastering and Applying Voice Characteristics
Tone, Pitch, Rate of Speech and Volume
– Voice practice through trainer facilitation to develop expertise in expressing emotions such as happiness, sadness, concern, worry, excitement, sense of urgency and more.
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