REQUEST FOR PROPOSAL

TRAINING DETAILS

Program synopsis

creating innovative culture training malaysia

The concept of lean organization leading to its optimization is a quantum leap in the advancement of efficiency. It all started from the 1991 book “The Machine That Changed The World” by Jim Womack, Daniel Jones and Daniel Roos, and suddenly every organization wants to be a Toyota. Lean is the systematic elimination of waste. As the name implies, lean is focused at cutting “fat” from production activities. It has also been successfully applied to administrative and engineering activities as well. Lean results include the better utilization of resources which are in alignment with organizational vision and objectives, hence leading to better cost management and enhanced competitiveness.

Who should attend

This program targets management level personnel and those who wish to improve their understanding and skills in relation to the application of lean management

Program objectives

Upon actively participating in this course, you will be able to:

Understand the concepts and implementation of Lean Organization
Have a working knowledge of Kaizen and Continuous Improvement
Enhance awareness of wastes reduction in order to do something about
Use visual Management to further enhance a lean organization
Understand Cycle time/Takt time and Line balancing to reduce waste
Gain insights on SMED and how to reduce waste
Comprehend JIT and push/pull production
Use Poka Yoke/Mistake Proofing to identify or prevent problems
Link hygiene to implementation


Methodology

The trainer will use a variety of training methods, including small group discussions, individual reflection, workshop, group sharing exercises, case studies, and if applicable, work related role-play and/or presentation. Video clips may be used to highlight key concepts. This is an interactive workshop with a fair split between concept/theory and practical application. Participants will spend considerable time in developing action plans aimed at managing problems/opportunities in the workplace.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.


Training & Testimonial Videos
-- -- ---- ------ ------ -- -- --- -- --- --- --- --- -- -
Back to top


Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
Facebook Twitter Google LinkedIn