DEBT COLLECTION THROUGH PHONE
REQUEST FOR ONLINE TRAINING PROPOSAL
This TELEPHONE DEBT COLLECTION training session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions & skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.
Upon actively participating in this course, you will be able to:
Plan and Structure collection calls more effectively
Understand the elements of consultative communication and improve skills in this area
Discover opportunities to guide customers towards suitable payment arrangements
Make a conscious effort to understand the customer in order to convince and create impact
Collect better using empathy
Be smart about collection signals but practice patience in the voice tone
Understand various types of probing questions and be able to apply suitable questions according to the flow Improve questioning and listening skills
Identify customer’s real situations and match with appropriate payment arrangements.
Sharpen their assertiveness skills
Handle excuses effectively
Who should attend
Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers & Recovery Officers.
Case Study, Telephone Role Plays & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop.