REQUEST FOR PROPOSAL
DEBT COLLECTION TRAINING OPTIONS

DEBT COLLECTION THROUGH PHONE
2 DAYS

debt collection legal process training malaysia

This TELEPHONE DEBT COLLECTION training session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions & skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.


Objectives

Upon actively participating in this course, you will be able to:

Plan and Structure collection calls more effectively
Understand the elements of consultative communication and improve skills in this area
Discover opportunities to guide customers towards suitable payment arrangements
Make a conscious effort to understand the customer in order to convince and create impact
Collect better using empathy
Be smart about collection signals but practice patience in the voice tone
Understand various types of probing questions and be able to apply suitable questions according to the flow Improve questioning and listening skills
Identify customer’s real situations and match with appropriate payment arrangements.
Sharpen their assertiveness skills
Handle excuses effectively


Who should attend

Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers & Recovery Officers.

Methodology

Case Study, Telephone Role Plays & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop.

DEBT COLLECTION & LEGAL PROCESS
2 DAYS

debt collection legal process training malaysia

In order to be an effective collector, you need to have the heart of an entrepreneur. This course will help to provide you with an environment that stimulates proactive behavior in order to achieve greater goals for yourselves and your organization. By creating value for your organization, you will be amazed at the speed of career advancement. Real-current problematic debt cases will be analyzed and scenario solutions will be provided under the guidance of our experienced trainer.


Objectives

Upon actively participating in this course, you will be able to:

Understanding Negotiation Techniques
Profiling Your Customers
Use Practical Debt Recovery Approaches
Understand Legal Debt Recovery Strategies
Know When To Initiate Legal Actions
Know How To Avoid Futile Effort In Recovery
Review Legal Case Studies


Who should attend

Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers, Credit Analysts, Credit Controller & Recovery Officers.

Methodology

Case Study & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

 

Training & Testimonial Videos
-- -- ---- ------ ------ -- -- --- -- --- --- --- --- -- -
Back to top


Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
Facebook Twitter Google LinkedIn
Web
Analytics Made Easy - StatCounter