` Clerical training, receptionist training, secretary training, Seminars, Workshops in Malaysia


 


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Program Overview

creating innovative culture training malaysia

P-KAP or Clerical Member of Excellence Program Conducted in English & Bahasa Malaysia depending on the client's requirement.

Generally, every employee in an organization has his/her own role and responsibilities. Workers in clerical group is the largest group of human resources in organizations (especially the profile like a pyramid).With such size, this group would have a significant impact on the position and the organization's success. Therefore, the form of excellence in each employee, especially those who are in this group is not an option, but it is something that is mandatory.Excellence comes in many shapes and forms the primary one is the mind. When the mind is in a positive state, one's attitude has also been positive.In such circumstances, knowledge, skills and experience will be easier to spread and applied - in line with the progressive aspirations and objectives of the organization. P-KAP is a program which is designed to meet the needs of employee excellence.It is an interactive program and be able to drive each of the participants to be at a better level than before.

Methodology

This program will use the technique of "tell - show - involve" interactive where participants will be given an explanation or a short talk appropriate to the topic. It is followed by examples through statistical models have outstanding individual or organization, video shows and the like. Then, it ends with the appropriate activities (individually or collectively) that enable participants to apply the knowledge and experience in the workplace

Program Objectives

Here are the main objectives to be achieved by the participants at the end of the program:

Ability to recognize themselves and use practical techniques to achieve the potential for personal and organizational success
Review of responsibility at work and with it, take the initiative to strengthen the critical competencies
Builds strong relationships with leaders, colleagues and customers
Seeing the organization in a new perspective - beyond just "place a living" - and thus, feel more accountable to achieve mutual success

Who should attend

Clerical members with working experience of 3 years or less

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

 


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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