REQUEST FOR PROPOSAL
Program synopsis
A 2 day Personalized Experiential Learning Program that allows participants to identify, utilize and understand their responsibility towards statutory regulation and requirement in Occupational Safety and Health (OSH) and cause for accident occurs in industry. The Program ensures that the participants understand the overview of OSH and learn “how” accident occur at jobsite and identify the root cause for incident and accident occurred at job site. The exposure to conduct investigation shall be based on the fundamental of OSH with legislative requirement and learn to create safe system of work in organization.
Course content
Introduction to Occupational Safety and Health Act 1994 and factory and Machinery Act 1967
OSH legislative
Introduction to OSH Management
Workplace injuries and type of injuries
Accident prevention principle
Introduction to Hazard and Risk Management in Workplace
Accident and Incident principal
Investigation report
Workshop / Scenario Planning
Hover me for program outline - Deskop only
Program objectives
Upon actively participating in this course, you will be able to:
Understand their individual responsibility towards Occupational Safety and Health (OSH).
Frame out accident investigation and preventative measurement with safe system of work
Understand the causation, prone of accident in workplace and prevention method through safety and health committee
Methodology
Hands-on exercises
Group discussions
Case studies
Interactive storytelling
Commentary on other companies / industries
Video presentation
To request for proposal
Please email Shahrukh Moghal at:
shahrukh@contactskills.com
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According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
