How to engage, convince and sell through online presentations - training course
What the video training package includes:
Learn at your own pace through short video clips & slides
4 Hours total video training session
24 individual short clips for each training module
36 Training slides supporting individual training modules
Instruction on individual training activities
Short test at the end of each module
Certificate of Completion
Can be viewed and attended on any device
Why learn to engage audiences during online sales presentations:
Within a period of months, the world has been forced to communicate virtually. The current global pandemic has forced organizations to conduct all communication online or in a virtual setting. Department meetings, Corporate presentations, Performance reporting, Sales presentations, Corporate training and any other kind of knowledge transfer, all are now done online. However, this practice, while not completely foreign, is not the norm for many businesses. There are certain hurdles to overcome if you want to keep your business running like a well-oiled machine.
Virtual or online audiences depend even more on the facilitation, assignment clarification, and feedback provided by their instructor. The instructor’s role is focused on facilitating audience efforts to think critically, apply and make sense of new knowledge. Hence the presenter’s need for enhanced rapport building skills including probing, persuasiveness, empathy, active listening, articulate speaking including voice and power words and immaculate knowledge of the online presenter platforms.
Who should attend
This program is prepared for sales representatives, their supervisors and managers.
What you will learn:
Close more sales during online presentations
Grow revenue through engaging both sides of the customer's brain
Develop rapport with and engage your audiences
Empathize with audience’s perspective, emotions, wants and needs
Employ ‘power words’ to solicit desired emotions in your audience
Apply communication techniques in Articulate Speaking, Voice Characteristics, Probing & Active Listening
Learn Online body language essentials
Adhere to Virtual Meeting Etiquette
Understand the technology and features of online presenter platforms
Course content - Individual Video Clips
1. Introduction & Screen Positioning
2. Challenges _ Expectation from this program
3. What makes an engaging presentation
4. Engaging the audience's left & right brain
5. Overcoming the price objection - Part 1
6. Creating Impactful Presentation Slides
7. Online Body Language
8. Emotional persuasion
9. Emotional persuasion - Failed & Successful Attempts
10. What makes a successful online sales presenter
11. Active Listening - A rapport building tool
12. Empathy - Understanding your customer
13. Price objection - Part 2
14. Choosing the right screen background
15. Dialogue - Impactful opening statement
16. Dialogue - Persuasive benefit statements
17. Short clip - Participants developing a new script
18. Selecting relevant images for your slides
19. Short clip - Participants develop actual work slides
20. The closing question to clinch the sale
21. Trainer's live demo of an engaging presentation
22. Participants practice their slides for role play presentation
23. Role play - A participant demonstrates what he has learnt
24. Participants' feedback on Shahrukh's training
Role play (for in-house training only):
Online presentations by selected participants according to time availability. The trainer shall provide critique and encouragement.
Methodology (for in-house training only)
Group exercises in breakout rooms
2-minutes presentations by attendees
Q & A
Training video in Pakistan
Delivery in Urdu & English Developing Customer Centricity
Testimonial from zameen com Pakistan's largest property portal
Customer Care Training Touch n Go
According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Affin Bank Berhad
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
Telesales & Service Training Google & alibaba.com
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
Live Chat training Coway Malaysia
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
Debt collection training Desa Capital
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Facilitating Customer Delight through Professionalism in Human Capital Development
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise
Honesty, Integrity, Sincerity
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.