Free training is offered in the following areas:
Customer Service Skills
Telesales / Cold calling skills
Debt collection skills
Call centre team leadership skills
Customer Satisfaction Survey Strategy Development
How to qualify for free training:
There must be a minimum of 6 members in the attending team with the same duties e.g Minimum of 6 sales or telesales agents, 6 customer service agents or 6 debt collection agents, in the company.
A representative from the training department must observe the free training.
The free 1-hour workshop can include any of the following skills:
Customer Service strategy steps
Objection handling
Persuasiveness
Empathy & Emotional Intelligence
2-way communication
Rapport-building
Voice impact
Managing difficult or angry customers and more.
To request for a free training session, please register here:
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