Management Development
Please view the LIST OF MANAGEMENT TRAINING PROGRAMS
Here you will find a comprehensive array of training programs suitable for middle to top management. Understand the role of management within the organization. Improve overall performance through effective & positive confrontation. Motivate people better. Enhance and improve leadership skills. Upgrade communication skills. Increase team skills. Achieve better overall results.
Communication Related Training
Please view the LIST OF COMMUNICATION RELATED PROGRAMS.
Being aware of the impact of their communication. Understanding interpersonal Styles through people-reading skills. Improved persuasion through Rapport Strategies. Conducting more effective meetings through better Communication. Creating a Communication Climate that influence Relationship. Empower Listening Skills for Communicating Successfully at work place. Having the confidence to make positive impact.
HR Related Training
Please view the LIST OF HR RELATED TRAINING PROGRAMS.
Unlike Finance, Quality, Sales and other Engineering functions, Human Resources function is the sole custodian of the overall Human Resources Strategy and Interventions. However many leaders do not have the basic understanding of the true value and role of an effective Human Resources that could elevate their business performance and excellence. HR is the core change agent and should be transformed to a true business partner of an organization. Participants will be introduced to the core of an effective and efficient HR organization. It’s meant for non-HR leaders to leverage the full capacity of their HR Business Partners.
Executive Development
Please view the LIST OF EXECUTIVE TRAINING PROGRAMS.
Being entrusted with authority entails a great amount of responsibility on the executive, as functional and organisational success lie, to a large extent, on his or her ability to manage tasks and people. They need to leverage on their strengths (right attitude, skills, knowledge, network and experience, among others) to facilitate the achievement of the mutually agreed goals. They also need to assess regularly whether there is any gaps in their current competency level (as against the required competency level), and having identified the gaps, to ascertain and implement appropriate actions that can close or minimise the gaps.
Call Centre Industry Training
Please view the LIST OF CALL CENTRE TRAINING PROGRAMS.
Customers require our help, support, guidance and resolution through pleasant service interactions and experiences. They need us to fully understand their concerns and provide the best solutions. In order to provide what they want, we need to determine their perspective. For this, call centre agents, team leaders, quality assessors need to follow a pre-determined flow which involves a healthy combination of strategic probing, active listening, empathy, articulate speaking, knowledgable solutions offering, and the ability to maintain a productive conversation and a PLEASE-ant service experience.
Sales / Marketing Related
Please view the LIST OF SALES / MARKETING TRAINING PROGRAMS.
Sales is a very competitive profession and Neuro Linguistic Programming (NLP) sales programme is ideal for those who want to achieve greater success that gives an extra edge with relative ease. The Neuro Linguistic Programming (NLP) selling techniques will help you to adopt a Mindset that generates positive selling attitudes, communicate direct to your customer by passing all the usual barriers, get your message across, ask more effective questions, listen actively, overcome objections powerfully, build rapport with anyone you meet, help the customer buy in their natural style, influence them and help them make decisions.
Manufacturing Industry
Please view the LIST OF MANUFACTURING RELATED PROGRAMS.
Our array of manufacturing related programs encompass both technical and people aspects. Our list of programs is in-depth and provides the trainees with expertise that can be utilised immediately the next day at work. Aspects of manufacturing such as production planning, procurement and inventory management, work measurement techniques and the latest ISO upgrade are included.
Occupational Safety Related
Please view the LIST OF SAFETY RELATED TRAINING PROGRAMS.
Personalized Experiential Learning ProgramS that allow participants to identify, utilize and understand their responsibility towards statutory regulation and requirement in Occupational Safety and Health. The list of programs ensures that the participants understand the overview of areas such as hazard analysis, waste management, OSHA and learn “how” accidents occur at the jobsite . The Program creates awareness amongst the participants on the needs to ensure safe method at workplace with compliance. Also to implement safety and health measures in their workplace.
Finance Related Training
Please view the LIST OF FINANCE TRAINING PROGRAMS.
Finance is the most important resource in any business. It is therefore surprising that it is generally the most poorly managed aspect of many organisation. Cash flow management tend to take the form of crisis management at the end of each month. A common scene that happens in many organisation every month is to search for pending invoices and what money can be collected and transferred into the bank account ......what a stress.
Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
No. 717, Block A3, Leisure Commerce Square, Jalan PJS 8/9,
Bandar Sunway, 46150, Petaling Jaya, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
