Management skills training
This page consists of 47 different training programs relevant to most aspects of management including strategy, communication and more. These programs are relevant to Top Management all the way down to Team Leader level.
Executive development skills training
This page consists of 33 different training programs relevant to most aspects of responsibilities of company executives including strategy, communication, mindset and more.
HR related skills training
This page consists of 8 different training programs relevant to aspects of responsibilities of HR department executives and managers including strategy, communication, mindset and more.
Finance related skills training
This page consists of 14 different training programs relevant to aspects of responsibilities of Finance department executives and managers including cash flow, budgeting, full set of accounts, finance for non finance and more.
Sales and marketing skills training
This page consists of 10 different training programs relevant to sales and marketing including persuasion, negotiation, selling skills, online marketing, telephone sales and more.
Communication skills programs
This page consists of 13 different training programs relevant to communication including face to face, body language, business writing, telephone communication, email and report writing, powerful negotiation and more.
Call centre sales & service training
This page consists of 10 different training programs covering all aspects of telephone sales, telephone service, tele-debt collection, SME Banking Sales & Appointment setting, telephone fundraising, Handling complaints and angry customers and more.
Training for banks
This page consists of 4 key training programs covering aspects of SME or Business Banking Sales and appointment setting, Bank debt collection, Telemarketing for financial products sales and Bank Call Centre Customer Support including Live Chat training.
Manufacturing related skills training
This page consists of 27 different training programs that all manufacturers require. There are technical aspects of manufacturing, ISO for various industries and more. This collection of training programs spans from procurement to product delivery.
Occupational Safety skills training
This page consists of 5 different training programs covering Waste Management, Hazardous and toxic material management, OSHA Act, Industrial Accident Prevention, HACCP and more..
Excel, PPT, Word Training
This page consists of training programs including excel, powerpoint and word for basic, intermediary and advanced levels
According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
Contact person: Shahrukh MoghalM: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com