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To view program details, click on links below:

List of management programs

Managing Virtual, Work from Home, Remote Teams
Anti bribery & corruption (MACC ACT 2009) Awareness Programme
8D Problem Solving Methodology
6 sigma service industry
Business continuity planning management
Business process re engineering
Change management skills
Coaching skills
Conflict management skills training
Corporate grooming business etiquette
Creating innovative culture
Creative thinking
Crisis communication through media
Crisis management
Data analysis and future strategy development
Delegation skills
Eq emotional intelligence
Handling toxic hazardous material
High performance culture
Interviewing skills
Iso 2015
ISO 13485 qms medical
It excel powerpoint word
Knowledge management
Leadership: Coloured Brain Leader
Leadership: 21st century leadership skills
Management review understanding KPI & KRA
Management training
Managing Effective Meetings
Mind mapping creative problem
Motivation
Performance management system and setting KPIs
Performance appraisal skills training
Power negotiation psychological tools
Problem solving skills
Problem solving through Lean Six Sigma
Problem solving through root cause analysis
8D Problem Solving Methodology
Process management training
Project management
Strategic planning thinking
Stress management
Supervisory skills
Technical Presentation Skills
Time management
Top senior management training
Tqm total quality management
Train the trainer
Value stream mapping
Virtual teams management
Waste management training
Women in leadership
Work measurement techniques

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List of executive programs

6 sigma service industry
Boost your self confidence
Building business acumen
Building personal brand
Change management skills
Clerical training
Corporate grooming business etiquette
Creating innovative culture
Creative thinking
Critical thinking
Eq emotional intelligence
Email & Report Writing Skills
Filing records management skills
Facilitation skills for leaders
Future trends in leadership
Handling toxic hazardous material
High performance culture
It excel powerpoint word
Knowledge management
Leadership skills
Leadership: 21st century leadership skills
Mind mapping creative problem
Mindset change training
Motivation
Motivation programme
Multi tasking training
Negotiation using psychological tools
Problem solving skills
Report writing skills and knowledge
Sales & Service Training by Shahrukh Moghal
Secretarial administrative skills
Stress management
Team building car hunt
Technical Presentation Skills
Time management
Train the trainer
Waste management training

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List of manufacturing related programs

Business continuity planning management
Business process re engineering
Cost reduction manufacturing
Crisis management
Failure Mode and Effects Analysis (FMEA) Workshop
Design for manufacture and assembly
Handling toxic hazardous material
Industrial accident prevention osh
Industry 4.0 Awareness & Implementation
Iso 2015
ISO 13485 qms medical
Kaizen continuous improvement
Knowledge management
Lean manufacturing
Poka Yoke for Preventive Methods
Preventive and Predictive Maintenance Program
Problem solving skills
Process management training
Procurement inventory management
Production planning control
Productivity improvement techniques
Project management
Supervisory skills
Statistical Process Control (SPC)
Supply chain management
Technical Presentation Skills
Time management
TQM total quality management
Value stream mapping
Waste management training
Work measurement techniques

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List of Industry 4.0 modules

Industry 4.0 Awareness & Implementation
Overview of Industry 4.0
Current Market Trends
Industry 4.0 Pillars
Industrial Internet of Things (IIoT)
Cloud Computing
Big Data Analytics
Artificial Intelligence
Autonomous Machines
Cybersecurity
Additive Manufacturing
Augmented Reality
Horizontal & Vertical Integration
Implementation Use Cases
Future

IIOT Industrial Internet of Things
Cyber security management training
Cloud computing certification
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Conducted by Shahrukh Moghal
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List of Shahrukh's training subjects

Mastering Online Sales Presentations
Customer centric service strategy development workshop
Customer experience enhancement
Telesales / Cold calling skills
Debt collection by phone
High Impact Selling skills
SME banking sales appointment setting
Call Centre Team leader training
Telephone techniques etiquette
Training for banks
Web chat customer service
Call centre training

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List of Sales / Marketing programs

Brand development and management
Key account management skills
Marketing principles strategies
Digital marketing skills
Digital media / social media marketing selling skills
Sales & Service Training by Shahrukh Moghal
Sales persuasion
Sales negotiation skills training
High Impact Selling skills
SME banking sales cross
Telesales skills training

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List of finance programs

Cash flow management
Corporate budgeting
Cost accounting system
Cost reduction manufacturing
Debt collection and legal process
Finance for non finance
Finance training programs
Interpreting financial statements

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List of HR Programs

Employee discipline
Event planning management training
HR non HR managers
Job analysis job description
Malaysian labour law
Onboarding training
Succession planning talent management
TNA training needs analysis

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List of OSHA programs

HACCP hazard analysis
Handling toxic hazardous material
Industrial accident prevention osh
Occupational safety the program
Waste management training
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List of Communication programs

Business communication training
Business english training
Business writing skills training
Communicating across cultures
Communication skills
Customer service training
Handling complaints angry customers
High Impact Selling skills
Negotiation using psychological tools
Presentation skills training
Sales & Service Training by Shahrukh Moghal
Technical report writing skills
Telephone techniques etiquette
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List of IT training programs

MS WORD BASIC & INTERMEDIATE LEVEL
1 DAY - Level 1 of 2

MS WORD ADVANCED LEVEL
1 DAY - Level 2 of 2

MS POWERPOINT BASIC & INTERMEDIATE LEVEL
1 DAY - Level 1 of 2

MS POWERPOINT INTERMEDIATE / ADVANCE LEVEL
2 DAYS - Level 2 of 2

MS EXCEL BASIC LEVEL
1 DAY - Level 1 of 3

MS EXCEL INTERMEDIATE LEVEL
2 DAYS - Level 2 of 3

MS EXCEL ADVANCED LEVEL
2 DAYS - Level 3 of 3
Laptops are provided upon request

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Testimonial Videos

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Telesales & Service Training
Google & alibaba.com
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.




Testimonial from zameen com
Pakistan's largest property portal

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Customer Care Training
Touch n Go
According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.

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Live Chat training
Coway Malaysia
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.

Free Training Videos

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How to conduct online sales presentations
1 hour free webinar by Shahrukh Moghal:



How to conduct online sales presentation
Participant feedback video below:

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High Impact Telephone Sales
1 hour free webinar by Shahrukh Moghal



Debt Collection Skills
1-hour free webinar by Shahrukh Moghal

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Developing Customer Centricity
Training conducted in Pakistan



Creating Impact with your Voice
Short lecture by Shahrukh Moghal