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TRAINING DETAILS

Program synopsis

creating innovative culture training malaysia

Value Stream Mapping enables a company to identify and eliminate waste, thereby streamlining work processes, cutting lead times, reducing costs and increasing quality. Through Value Stream Mapping, a team of employees can map the current state from customer back to raw material including all steps. Both value-added and non-value-added steps are covered in order to develop a future state vision to act as a blueprint for Lean activities. The Future State often represents a significant change compared to the way the company currently operates. The VSM team will develop an implementation strategy to make the Future State a reality. The most urgent needs will be addressed first, and can typically be accomplished in a very short time frame with the appropriate resources applied.

Who should attend

Engineer, Executives, Supervisors and Managers from all the departments and others who are most likely to be involved in streamlining work processes, cutting lead times, reducing costs, improving customer satisfaction and increasing quality.

Program objectives

Upon actively participating in this course, you will be able to:

“See the flow” of your value stream and wastes in the flow
View all products from a system perspective
Understand lean and waste concepts
Learn cycle time and takt time improvement methodologies
Reduce cost and streamline management of efficiency
Understanding both material and information flows of your value stream
Draw a blueprint for Lean transformation—the Future State Map
Prioritize activities needed to achieve the Future State
See how lean tools link together

Methodology

Materials: Notes, Bullet point presentation. Essays. Articles and newspaper cuttings.
Delivery: Power Point notes Flip chart. Group discussions.
Case studies. Practical cases and group exercises.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.


Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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