Training for banks
Telesales, Debt collection, Live Chat, SME Banking Sales

SME Banking Sales and appointment setting Training malaysia


SME BANKING SALES / APPOINTMENT SETTING TRAINING

Get past the 1st 20 seconds of a cold call with confidence and skill
Develop an Impactful Cold Call Script / dialogue to double the appointments
Up-sell and Cross Sell other products
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Live Chat Customer Service Training malaysia


Live Chat Training

Write to impress using professional chat etiquette
Design personalized shortcuts or canned messages
Adhere to best practices for managing live chats
Understand Webchat KPI's
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Telesales, cold calling Training malaysia


Telesales / Telemarketing training

Credit cards, PA coverages, other products
Get past the dreaded 1st 20 seconds of a cold call
Develop an Impactful Cold Call Script
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Debt collection through phone training malaysia



Tele-debt collector training

Credit cards, hire purchase, housing loans
Develop an Impactful Cold Call Script
Enjoy steady & consistent collection performance
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Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.

OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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