WELCOME TO OUR BANKS TRAINING PAGE

This page contains 3 OPTIONS for banking professionals
Conducted by Shahrukh Moghal, a highly experienced trainer and consultant with 20 years in bank contact centre training 
Go ahead and browse below to find your desired training program

our clients




BANK TRAINING OPTIONS BELOW:

TELESALES TRAINING FOR BANKS

PROJECT PRESENTATION VIDEO:

TRAINING OPTION A
Telesales training for Credit cards, other banking products and insurance

Products like credit cards, PA coverages and other consumer products are generally sold through telesales teams in a bank's call centre.

This program aims to enhance the telesales agent and team leader skills in selling and communicating through the phone. Here we analyse call performance before the training, conduct the training session for telesales agents and their team leaders, analyse post-training performance to determine the level of the skills gap still remaining.

Subsequently, each call agent is coached one to one for future improvement plan development and also to teach the team leaders how to manage the perfomance through coaching on the job.

CALL CENTRE SERVICE TRAINING - BANKS

PROJECT PRESENTATION VIDEO:

TRAINING OPTION B
Call centre customer service skills training

This program is designed to help improve the quality of call centre customer service. Customers require our help, support, guidance and resolution through pleasant service interactions and experiences. They need us to fully understand their concerns and provide the best solutions. In order to provide what they want, we need to determine their perspective. For this, we need to establish a strategic customer interaction flow which involves a healthy combination of strategic probing, active listening, empathy, articulate speaking, knowledgable solutions offering, and the ability to maintain a fruitful conversation in order to provide a PLEASE-ant service experience..

Subsequently, each call agent is coached one to one for future improvement plan development and also to teach the team leaders how to manage the perfomance through coaching on the job.

TELEPHONE DEBT COLLECTION - BANKS

PROJECT PRESENTATION VIDEO:

TRAINING OPTION C
Tele-debt collector training. Collect on credit cards, housing loans and more...

While collecting, the tele-collector needs to motivate and educate the customer to pay. They need to be aware of the intensity of consequence of delinquency in various stages in arrears.

This program teaches tele-collectors how to communicate with and collect more from customers who are overdue on various banking products in the case of:

MIA 1
MIA 2
MIA 3
MIA 4
Non performing Late stage

CALL CENTRE SERVICE TRAINING - BANKS

PROJECT PRESENTATION VIDEO:

TRAINING OPTION B
Call centre customer service skills training

This program is designed to help improve the quality of call centre customer service. Customers require our help, support, guidance and resolution through pleasant service interactions and experiences. They need us to fully understand their concerns and provide the best solutions. In order to provide what they want, we need to determine their perspective. For this, we need to establish a strategic customer interaction flow which involves a healthy combination of strategic probing, active listening, empathy, articulate speaking, knowledgable solutions offering, and the ability to maintain a fruitful conversation in order to provide a PLEASE-ant service experience..

Subsequently, each call agent is coached one to one for future improvement plan development and also to teach the team leaders how to manage the perfomance through coaching on the job.

OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
No. 717, Block A3, Leisure Commerce Square, Jalan PJS 8/9,
Bandar Sunway, 46150, Petaling Jaya, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
Facebook TwitterGoogle LinkedIn