Training for banks Telesales, Debt collection, Live Chat, SME Banking Sales
SME BANKING SALES / APPOINTMENT SETTING TRAINING
Get past the 1st 20 seconds of a cold call with confidence and skill
Develop an Impactful Cold Call Script / dialogue to double the appointments
Up-sell and Cross Sell other products Read more..
Live Chat Training
Write to impress using professional chat etiquette
Design personalized shortcuts or canned messages
Adhere to best practices for managing live chats
Understand Webchat KPI's Read more..
Telesales / Telemarketing training
Credit cards, PA coverages, other products
Get past the dreaded 1st 20 seconds of a cold call
Develop an Impactful Cold Call Script Read more..
Tele-debt collector training
Credit cards, hire purchase, housing loans
Develop an Impactful Cold Call Script
Enjoy steady & consistent collection performance Read more..
Customer Care Training Touch n Go
According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.
Affin Bank Berhad
Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.
Telesales & Service Training Google & alibaba.com
How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.
Live Chat training Coway Malaysia
The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.
Debt collection training Desa Capital
A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.
Facilitating Customer Delight through Professionalism in Human Capital Development
To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise