REQUEST FOR PROPOSAL

TRAINING DETAILS

Program synopsis

creating innovative culture training malaysia

Organisation performance is driven by personal and team effectiveness and this calls for parallel effort to drive value based principles, habits and processes that will empower the employees to rally behind the organization strategies for greater synergy, alignment and achievements whilst overcoming work place distractions, conflicting priorities, unclear personal objectives, values and ineffective communication which can lead staff demoralisation and lost focus. The program will emphasize how a person can further develop at personal level and become effective team member. It is only by seeing things based on the correct principles that a person achieves greater effectiveness and happiness. It is our paradigms that determine the attitudes, behavior and ultimately our relationships with others in an organisation. This powerful 2 days program provides the tools and techniques to enable a person to make positive changes.

Key Leadership Topics

Back to basics
Reviewing oneself
The way forward
Becoming pro-active 
Rally behind the big purpose
Think Win-Win
Effective communication
Resolving misunderstandings
Team collaboration
The way forward 

Program objectives

Upon actively participating in this course, you will be able to:

Choose the right responses to increase personal and team responsibilities and initiatives by applying the principles , values and habits at organizational level.
Develop skills and techniques to stay on top of things , realize true potential and become proactive to realize ones potential.
Develop skills to become an effective communicator, seek to understand others and grow into the inter- dependence stage of team development.
Apply the right techniques to collaborate, create a healthy and conducive work environment which focuses on synergy and inter- dependence.

Methodology

Interactive Presentation
Use Live Sample to Enhance Mastery
Dynamic Group Discussion and Debriefing
Video Clips , Review and Key Learning
30 Days Action Plan to Increase Impact at Personal and Professional level

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.


Who should attend

Chief Executive Officers
Directors
Managing Directors
Chief Financial Officers


Training & Testimonial Videos
-- -- ---- ------ ------ -- -- --- -- --- --- --- --- -- -
Back to top


Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.





OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
Facebook Twitter Google LinkedIn