Problem solving through root cause analysis training course


Program Overview

The natural tendency of many individuals and organizations when presented with a problem is to jump to a solution, any solution. They do not systematically analyze the problem to determine a root cause before considering potential solutions.

This intensive 2 days Root Cause Analysis training is based on the proven Six Sigma performance improvement methodology with a strong focus on analyzing the root cause of problems and developing appropriate solutions. The course will start with the identification, prioritization and definition of problems. We will then consider how we measure the problem and then use logical, data and process analysis to understand the problem followed by root cause analysis tools. Once we have verified the root cause, we will then consider how we identify, evaluate, develop and implement a preventive solution that addresses the root cause of the problem.

Learning outcome

Method: To have an in-depth root cause analysis method. Provide a clear causal understanding of the event and can see the causal relationships. In a systematic, organized and clear in manner.

Tools/process: Share technique/skill of asking questions and develop good sense of logical thinking process. Every RCA tool has its own strengths. Which tool to use when? We will be covering this in detail.

Actions: Develop preventive actions that provide the strongest towards Zero Defect. (Example:-how to ensure preventive actions of human related issues,e.g “Education/Displine/Procedure” effectively implemented).

Who should attend

Section Heads
Managers who are involved in day to day problem solving.


Interactive and action based with personal examples.
Combination of short lectures, visual presentations, workshops, demonstrations, simulations and games. More emphasis is placed on workshops to allow the participants to learn the material presented in a fun and easy manner.
This is a hands-on course with a lot of exercises.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

-- -- ---- ------ ------ -- -- --- -- --- --- --- --- -- -


Facilitating Customer Delight through Professionalism in Human Capital Development


To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise


Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: