our clients


Program Overview

customer service training malaysia

Analyze data to support strategy formation and management actions. Analyzing the data requires critical steps to be taken before one can derive its real meaning to the whole process. Once that is completed, there can be tactical or strategic plans formed to help resolve issues. This program will help the individuals to learn how to go about performing these tasks. The steps for analyzing data begins with identifying the right data to compiling them into reports. There will be group discussions and exercises as part of the program to facilitate the learning.


Hands-on exercises Group discussions Case studies Interactive storytelling Commentary on other companies / industries Video presentation

Program objectives

Participants attending this seminar shall learn the following:

What level of customer satisfaction are we enjoying at the moment?
Is our data collection method accurate?
Were we wrong about our perception of our customers’ needs?
What makes our customers happy and come back to us?
What practices need to be discontinued?
What to keep on doing?
Future recommendations
How to develop and report future customer strategies according to the data collected
Analyze data to support strategy formation and management actions

Who should attend

Teams responsible for collecting and analyzing the data to generate meaningful reports for management purposes.

corporate training in malaysia

iso 9001:2015 training malaysia

corporate training in malaysia

corporate training in malaysia

Facilitating Customer Delight through Professionalism in Human Capital Development

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

Honesty, Integrity, Sincerity

Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
corporate training in malaysia

Nuhad Tanweer - Director
Quality Input Resources Sdn Bhd
No. 717, Block A3, Leisure Commerce Square, Jalan PJS 8/9,
Bandar Sunway, 46150, Petaling Jaya, Selangor, Malaysia.
M: 0123278240 Email:
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