Analyze data to support strategy formation and management actions. Analyzing the data requires critical steps to be taken before one can derive its real meaning to the whole process. Once that is completed, there can be tactical or strategic plans formed to help resolve issues. This program will help the individuals to learn how to go about performing these tasks. The steps for analyzing data begins with identifying the right data to compiling them into reports. There will be group discussions and exercises as part of the program to facilitate the learning.
Hands-on exercises Group discussions Case studies Interactive storytelling Commentary on other companies / industries Video presentation
Participants attending this seminar shall learn the following:
What level of customer satisfaction are we enjoying at the moment?
Is our data collection method accurate?
Were we wrong about our perception of our customers’ needs?
What makes our customers happy and come back to us?
What practices need to be discontinued?
What to keep on doing?
How to develop and report future customer strategies according to the data collected
Analyze data to support strategy formation and management actions
Teams responsible for collecting and analyzing the data to generate meaningful reports for management purposes.