Organizations mired in mediocre results (or perhaps not achieving the heights leaders had hoped for) can generally count on a predictable and correctable root cause: their employees are either not willing or not able to bring up touchy, controversial, or high-stakes issues—and handle these discussions well. Based on 25 years of research, Crucial Conversations training asserts one thing: If you can transfer skills that top-performers routinely use to effectively handle crucial conversations—particularly in the presence of authority—then you can create more positive results across an entire organization (everything from quality to customer satisfaction to morale). Crucial Conversations training teaches individuals and teams from different backgrounds, departments, and specialties how to willingly and effectively surface and discuss ideas in a way that leads to virtually everyone buying into the decisions—creating broad alignment, maximizing synergy because of diversity, and ensuring commitment to the best ideas. When taught, these skills inevitably result in rapid, sustainable, and wide-reaching positive changes in the results that you care about the most.
Who should attend
Crucial Conversations training is ideal for individuals who manage people or processes as well as those who have supervisory or cross-functional management responsibilities. For true change to be achieved, involving teams and even entire organizations is essential.
Performance—Talk honestly and openly no matter how delicate the topic.
Productivity—Eliminate resistance and act with conviction when making decisions.
Teamwork—Reach mutual agreement on processes and better decision-making.
Efficiency—Focus time on reaching timely results.
Quality—Develop productive processes that are eagerly implemented.
Relationships—Resolve disagreements and strengthen trust.
Safety—Brainstorm causes and solutions without finger pointing or resentment.
A HIGHLY INTERACTIVE PROGRAM – with lots of audience participation
Our trainers use the 40%-expert-input-/-60%-audience-participation formula in this training program. For maximum learning impact and retention, they use audience participation techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and watching and discussing video clips.
Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai University, and American Heritage University for CEU award purposes