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Program Overview

creating innovative culture training malaysia

Change is the only constant that we can rely on in the business world. It is critical for organizations to understand change, promote change, cope with change and value change Although it seems an obvious question to begin with - the differences in how people perceive change is quite amazing. We find that the easiest way to understand what change represents is to understand WHERE YOU ARE NOW AND WHERE YOU WANT TO BE NEXT. All you have to do now is get there. Seems pretty straightforward doesn’t it! Well that is the theory but the practice can be a lot harder especially when you understand that it’s not only you that needs to know this but everyone who may be impacted by the change. Try to answer the question below for your organization and you will see where the challenges can come about. Explain where your organization is at the moment and where it wants to be? Try also to outline how you think it will make that change.

Who should attend

All employees from supervisory level and above

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.

Program Objectives

Effective Change Management Skills drive all successful organizations. In this module you will learn key Change Management Skills that you can adopt in your organization to deliver endless results. When you have completed this module you will be able to define the key concepts associated with Change Management Skills and you will be able to:

Understand change.
Describe how to implement a change program.
Identify and overcome obstacles to change.
Using the knowledge gained, participants will be able to contribute to effective change in their organization.
Understand the impact of change in the organization.
Understand the requirement for a sound change process within the organization

Methodology

Empowering Lectures,
Demonstrations
Small group discussions and presentation,
Brainstorming sessions,
Question and answers, Energizing activities,
Graphic slide shows,
Simulations,
Experiential learning,
Open loop story telling,
Reflective metaphors and Icebreakers

Training & Testimonial Videos
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Training video in Pakistan
Delivery in Urdu & English
Developing Customer Centricity





Testimonial from zameen com
Pakistan's largest property portal




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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