REQUEST FOR BROCHURE INCLUDING TRAINING CONTENT AND FEES
CCC CLOUD TECHNOLOGY ASSOCIATE (CTA)

Program Overview

The Cloud Technology Associate (CTA) course defines cloud computing and virtualization, and explains the benefits and applications. Technology is explained in a vendor neutral way. A lab activity is included which enables participants to understand the cloud in a practical manner. Besides, the course is contemporary with the inclusion of latest cloud technologies and applications.

Workshop Chronology

Day 1: 9:00am – 5:00pm
Day 2: 9:00am – 5:00pm
Day 3: 9:00am – 5:00pm

Exam on Day 3 for 1 hour (Closed Book)
There are 40 Multiple Choice Questions
Passing rate is 65%

Who should attend

Cloud Support Associates Technical consultant Junior cyber risk analyst Anyone in the cloud field

Program objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Identify the fundamental concepts of cloud computing and virtualization
Including business benefits of cloud computing and virtualization.
Identify the technical challenges and the mitigation measures involved in cloud computing and virtualization.
Identify the characteristics of cloud applications.
Identify the steps to successfully adopt cloud services.
Understand cloud security and identify the risks involved in cloud computing as well as the risk mitigation measures.
Understand the factors involved for implementation of different cloud models.

Our Expert Trainers

Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients

TESTIMONIAL VIDEOS




Customer Care Training
Touch n Go

According to Dash, the training was fantastic. She had a good time. Even though she has been in the Service industry for 15 years, she felt she still learned new things during this program. To her, the highlight was Shahrukh's L.I.S.T technique to create a smooth conversation flow with the customer. Hence, enhancing customer convenience in interacting with us.



Telesales Training
Affin Bank Berhad

Testimonial for Shahrukh's telesales training. One week after the training, an interview with the Head of Telemarketing at Affin Bank - Mr. Prem Kumar, about the training impact and increase in sales.



Telesales & Service Training
Google & alibaba.com

How Shahrukh's Consultative Sales training approach helped Google Adwords and alibaba.com sales teams increase revenue. Here is what their ace performer has to say about his customer interaction after the training. Watch the video.



Live Chat training
Coway Malaysia

The live chat customer support team at Coway Malaysia feels that this program will help them improve their level of communication. Also, the short cuts / canned messages developed in the classroom will help them communicate with their customers at a more human level. The previous shortcuts lacked feeling or the human touch.



Debt collection training
Desa Capital

A tough debt collection situation. These finance company collection agents are collecting debt from blacklisted customers. This involves training on elements of persuasion beyond a basic collection approach. How did their life become easier while collecting from such individuals after Shahrukh's training? Watch the video.




OUR VISION

Facilitating Customer Delight through Professionalism in Human Capital Development

OUR MISSION

To provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise

OUR VALUES

Honesty, Integrity, Sincerity

corporate training in malaysia

Shahrukh Moghal - Managing Consultant
Quality Input Resources Sdn Bhd
Unit 13-G, Jalan OP 1/2,
1 Puchong Business Park, 47160,
Puchong, Selangor, Malaysia.
M: 0123278240 Email: shahrukh@contactskills.com
web: www.contactskills.com
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