Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors or defects in any process -- from manufacturing to transactional and from product to service. A Six Sigma error or defect is defined as anything outside of customer expectations and specifications. Six Sigma has been successfully used by many successful organization, including US Army and Air Force, General Electric, UPS, Citicorp, City of Dallas, Bryn Mawr Hospital, to produce significant benefit to businesses and organizations – both private and public.
Who should attend
All personnel from the Service industry. Managers Assistant Managers Executives.
Our Expert Trainers
Our trainers are PSMB Certified. They possess vast relevant experience in their own specific fields as practitioners and trainers. Each comes with an impressive list of clients whom they have personally rendered their training services to. Trainer profiles are attached with each training proposal sent to clients.
Upon actively participating in this course, you will be able to:
Have a good understanding of 6 Sigma awareness
Have a working knowledge of 6 Sigma methodologies and processes (DMAIC)
Understand success principles when applying 6 Sigma
Differentiate the 3 dimensions in the meaning of 6 Sigma
Link 6 Sigma to Lean Concepts and Lean Tools
The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills. Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include: Hands-on exercises, Group discussions, Case studies, Interactive storytelling, Commentary on other companies / industries, Video presentation.
To request for proposal
Please email Shahrukh Moghal at: